Adobe Users: Do Not Upgrade to Creative Cloud 2019

Adobe LogoAdobe, the company behind Acrobat, Photoshop, InDesign, and many more applications for creatives, recently updated their application licensing technology. This means the latest Adobe Creative Cloud software will follow a different licensing structure for University devices – One that is currently incompatible with our environment. 

Adobe is working to develop and provide tools for educational institutions to utilize a new “Shared Device Licensing” model. Unfortunately, they have not provided a firm release date for these tools. Adobe expects that the solution will be available sometime during Q1 of 2019. We are aggressively working with the vendor to have the system in place as soon as possible.

Until then and as a result of these changes by Adobe, we are recommending users do not upgrade any Adobe product versions installed on SMU-owned computers or devices at this time.  Any updates to Adobe applications beyond the CC 2018 version will impact licensing on a user’s device and will require the older Creative Cloud 2018 application(s) be reinstalled via the Ivanti Portal Manager to function.  Versions of Creative Cloud 2018 (or older) applications on users computers may continue to be used, and other Adobe software can also be downloaded and installed from the Ivanti Portal Manager, but Adobe Creative Cloud Applications should not be updated to Creative Cloud 2019 once installed.

Additional detail for your reference can also be found in the online document  Adobe Shared Device Licensing for Education Customers: Frequently Asked Questions.

If you have any questions about Adobe software or licensing, please feel free to contact the IT Help Desk at 214.768.HELP (4357) or

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.

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