CylancePROTECT now compatible with macOS 10.14 Mojave

Back in September, just days before the release of macOS 10.14 Mojave, we recommended users to not update due to a serious compatibility issue with our CylancePROTECT anti-virus software that would cause the computer to deadlock upon reboot. We are happy to announce that with CylancePROTECT version 2.0.1494.546 and higher, the issue has been resolved.

CylancePROTECT Menubar ItemTo verify which version of CylancePROTECT you are running:

  1. Click on the Cylance shield icon in your menubar and select “About…”
  2. In the About window, verify the version is 2.0.1494.546 or higher.

CylancePROTECT About windowIf the number is not higher, please contact the IT Help Desk at 214-768-HELP about getting the latest version of CylancePROTECT.

If the number is higher, feel free to update to macOS 10.14 Mojave – unless you are a user of FileMaker Pro.

A Special Notice for FileMaker Pro Users

If you use FileMaker for your role, you will still need to refrain from upgrading your Mac. We have found that FileMaker 14, the standard on campus computers, is incompatible with Mojave. Only FileMaker Pro 17 Advanced and FileMaker Server 17 are supported on macOS Mojave 10.14 with a few know issues. All other versions of FileMaker are not compatible with macOS Mojave 10.14.

The known issues with FileMaker Pro 17 are not critical and are to be addressed in an upcoming update. To find out more about these known compatibility issues, please see FileMaker and macOS 10.14 Mojave compatibility.

If you have any questions, please feel free to contact the IT Help Desk at 214.768.HELP (4357) or

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.