Qualtrics to end support for older browsers with TLS 1.0/1.1

QualtricsAs Qualtrics works to improve their user experience, that sometimes means removing older functionality to make room for new features and improved security. In order to maintain the highest security standards, promote the safety of our data, and align with industry-wide best practices, Qualtrics will disable the use of Transport Layer Security (TLS) 1.0/1.1 across all Qualtrics services on November 21, 2018. After this date, TLS 1.2 or higher (TLS 1.2+) must be used. This means if you are using an older web browser or 3rd party applications that do not support TLS 1.2+, you will not be able to access Qualtics.

What is TLS?

TLS stands for “Transport Layer Security” and is the protocol to provide privacy and data integrity between two applications. As the most widely deployed security protocol used today, it is used for web browsers and other applications that require data to be securely exchanged over a network. It basically ensures that your connection to a remote endpoint is the one intended through the use of encryption and endpoint identity verification.

Qualtrics web and API connections, along with applications such as the Qualtrics Offline App and third-party apps, use TLS as a key component of their security.

What do I need to do?

We encourage you to upgrade your web browser to the latest version before November 21, 2018, or you may not be able to access the Qualtrics XM Platform.

TLS 1.2+ Compliant Browsers

To ensure that you are TLS 1.2+ compliant, make sure your browsers are updated to these minimum versions below prior to November 21, 2018, to continue to access Qualtrics:

Browser TLS 1.2
Chrome 30-32+
Safari 7+
Firefox 27–33+

ESR 31.0–31.2+

Internet Explorer 11+
Edge All Versions

If you have any problems or concerns about this change, please feel free to contact the IT Help Desk at 214.768.HELP (4357).

Published by

Ian Aberle

Ian Aberle is the IT Communications Specialist and Trainer for the Office of Information Technology (OIT) at Southern Methodist University (SMU). He started at SMU in 1996 and for much of his career at the University had managed the SMU STAR Program before joining the Training & Communications Team in 2015. In his free time, Ian enjoys photography and road trips with his family. You can see examples of when the two collide at http://ianaberle.com.