Results of the 2017 Student Technology Needs Assessment [Infographic]

In 2017, the Office of Information Technology (OIT) surveyed students and staff regarding technology use and support in order to assess and improve existing OIT services and discover new and innovative areas to pursue. The Fall 2017 Student Technology Needs Assessment surveyed over 1,900 undergraduate and graduate students at SMU, and the Faculty Technology Satisfaction Survey collected information from almost 200 faculty members.

The Infographic

Technology Satisfaction at SMU 2018 Infographic

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The Recommendations

The overall recommendations from the reports include:

  • Increase opportunities for faculty growth and engagement in technology-based teaching and/or online education initiatives, particularly Canvas
  • Increase modern prototype technology into more classrooms and provide more hands-on training so that faculty can maximize the features in the room
  • Provide more focused Help Desk support on-site and remotely based on most popular tools
  • Expand wireless network coverage
  • Increase usefulness of OIT Academic Technology Services website

The Reports

The report from the 2017 Student Technology Needs Assesment is available at

The report from the 2016–2017 Faculty Technology Satisfaction Survey is available at

The Survey Winners

For their part in contributing to the survey, students were entered into a drawing for an Apple Watch and 4K Apple TV. Academic Technology Services is pleased to announce that Mary Lena and Nicki Jackson have each won for completing the Academic Technology Services second annual Student Technology Needs Assessment.

Mousumi Tanha with winner.
Academic Technology Services Director Mousumi Tanha with Apple Watch winner Mary Lena.
Nicki Jackson
4K Apple TV winner Nicki Jackson.

Academic Technology Services will be delivering their second annual Faculty Technology Needs Assessment this spring. The next Student Technology Needs Assessment will be offered in Fall 2018.

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.