Duo Two-Factor Authentication (2FA) for Webmail is Live

DuoStarting today, Monday, January 29, 2018, Duo two-factor authentication (2FA) will be required to access SMU Webmail using a web browser. We have worked to make this as seamless as possible and the request for 2FA will only be asked once while using that same web browser.

Why is this being done?

For the past year, SMU has required Duo two-factor authentication for all employees for my.SMU. We are expanding the deployment of Duo to include Webmail to help protect University data and decrease the number of phishing attempts due to compromised accounts. This change has been vetted and approved by the IT Governance committee.

What do I need to do?

If you have already been using Duo for my.SMU, you are ready for the change on Monday, January 29, 2018.

If you currently have your office number registered, we recommend adding at least one other device, such as your mobile phone, for Duo authentication. More detail on how to add a second device to Duo can be found here: https://blog.smu.edu/itconnect/2016/03/29/duo-two-factor-authentication-2fa-setup/#Second

Where do I go for more information or help?

To find out more about Duo two-factor authentication, including FAQs about Duo and video tutorials, please visit the Duo service page at smu.edu/duo. If you have any problems or concerns about using Duo 2FA, please contact the IT Help Desk at 214-768-HELP (4357).

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.