IT Shared Services: Quarterly Report Now Available

As part of our continuing efforts to make as many of our processes as transparent as possible, our third quarter reports for all campus IT departments are now available for your reference. Click here for a list of all of the documents.

Each document is a separate report for each school and the Central University Libraries. They contain details on the amount of incidents that were reported and how they were handled. There are also updates from our Director of Customer Service, Rachel Mulry, on the large-scale IT projects taking place in each area.

If you have any questions or concerns regarding these reports, feel free to drop us a line at help@smu.edu.

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Zach Peterson

Zach is a Senior IT Training & Communications Consultant with OIT. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He is a 2011 graduate from the University of North Texas and obtained a Master of Liberal Studies degree from SMU in 2018. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.