Verizon Customer Connection Issues

We are receiving reports of Verizon ISP (FiOS, DSL) customers having issues connecting to SMU resources (those currently being reported are: Blackboard,, and

The OIT Networking Team has worked SMU community members affected by the issue and with our ISP to confirm this is an issue with Verizon. If you are experiencing connection issues, please open a ticket with Verizon Tech Support at 1-800-VERIZON (1-800-837-4966).

We are sorry for the inconvenience.

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.