New Voicemail System Implementation Begins

Beginning on July 13, OIT will transition the existing campus voicemail system to the new Unified Messaging service. 

This new service will deliver voicemail messages straight to your email mailbox.  A speech-to-text transcription will be included in the email message along with the actual audio file.  In addition, users can call into the voicemail system to retrieve messages as well as access email, calendar appointments and more.  If an individual calls your number but does not leave a message, a missed call notification will be delivered to your email as well.  All of these features (and more) can be controlled from the options menu within webmail.smu.edu.

OIT personnel will be migrated the week of July 13.  The week of July 20, a pilot group will be migrated.  This two week period will provide valuable feedback on both the migration process, our communications and our documentation.  We will then schedule the remaining voicemail moves to take place during the months of August and September.

It is important to note that any messages that exist on the current voicemail system will NOT be migrated to the new system.  Once your voicemail is migrated, you will no longer be able to access the old system. Therefore, it is imperative that you review any existing messages and document any numbers or details you may need from those messages before your scheduled migration.  Each person will receive an email with the date of their migration and more detailed instructions.

To view additional information on this new service, visit http://www.smu.edu/BusinessFinance/OIT/Services/UnifiedMessaging.

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Published by

Rachel Mulry

Director of Customer Service- Office of Information Technology