What should I do if I feel symptomatic or test positive and the Health Center is closed?

For COVID-19 emergencies such as trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips, or face, call 911.

Students who need a test or consultation when the Dr. Bob Smith Health Center is closed can receive treatment through one of the local urgent care center listed here. The closest such facility to SMU is the Sanai Urgent Care Center (3414 Milton Ave., Dallas, TX 75205 // 469-522-3995).

If you test positive at an urgent care facility, or have come into close contact with a known positive case when the Health Center is closed, first fill out the CCC Form. A contact tracer will provide more guidance.

In the event a contact tracer does not reach out to you immediately upon filling out the form, follow CDC guidelines and isolate.

I’m in quarantine and need (food, medicine, other items). How can I get that?

The Division of Student Affairs in collaboration with Campus Services will coordinate the meal delivery process provide food for three meals, delivered once per day. The Case Investigator will upload any dietary restrictions into the student’s case in Maxient. These lists will be merged and shared daily with SMU Dining Services in order for meals to be prepared for all students in isolation.

ABM, the University’s contracted custodial service, will be responsible for trash removal from the facility twice per week.

Laundry services will not be provided while a student is in isolation for 10 days or less. In Martin Hall, Dyer House and Perkins Hall, they will be able to utilize the laundry services located within the facilities if needed. If a student must remain in isolation for more than 10 days in the wellness pod, laundry services will be arranged through Mustang Laundry.

Can I self-quarantine or self-isolate at home versus staying in my dorm room?

The Student Care and Isolation Process will be used to determine the best option for the student. If the student lives on campus, the student will be asked through the contact tracing process whether they are able to return to their home off campus to isolate.

If the student is not able to return to their home off campus to isolate, the Case Investigator will notify SMU’s Student Contact Tracing Team Lead who will assign the student a temporary isolation location through RLSH’s student housing (StarRez) portal and will inform the Case Investigator of this location. 

Why can’t I get more specific information about cases that might be near the area where I work or live on campus?

 Medical confidentiality must be maintained for everyone. Managers, supervisors and others who learn of positive cases must – by law – respect privacy by not commenting on any information that could identify the person with COVID-19. Refrain from social media posts about the case.