FACULTY SPOTLIGHT: Difficult Year. Difficult Briefs. Smart Solutions.

Throughout his career, Temerlin professor Dr. Mark Allen has worked as an art director and designer for clients including the History Channel, the New York Yankees, Norton/Symantec, Martha Stewart, The Walking Dead, A&E Networks, HBO, the U.S. National Parks Service and the Vietnam Veterans Memorial Fund. His work has been recognized for creative excellence in the Print Regional Design Annual and Applied Arts magazine and by the Promotion Marketing Association, the Illustrators Society of Los Angeles and the Dallas Society of Visual Communications. He joined SMU’s newly established Temerlin Advertising Institute in 2003, where he currently teaches various creative advertising courses. Allen recently shared his insights into his students’ work and the shift in teaching creative courses brought about by the pandemic.

“I knew that teaching creative studio-based classes virtually was going to be a challenge, but it was much harder than I anticipated. It was difficult to hold our weekly critiques—the lifeblood of our creative classes—on Zoom because we’re used to walking around the room, making notes, and drawing sketches on the work that plasters every available surface in the classroom. Losing the spatial, tactile dimension of what we do in the classroom was felt every time we met online. Additionally, there’s usually a lot of back-and-forth with the students. But humor and sarcastic banter are hard to pull off on Zoom when most of the class is on mute. More than anything, I miss hearing the flood of input from my students during a critique. They are so smart and so funny, and I depend on their eyes, ears and brains to back me up—and to challenge my ill-advised suggestions. Zoom only allows you to focus on one thing at a time: one voice, one image, etc. And I don’t usually run my classes like that,” Allen explains.

Continue reading “FACULTY SPOTLIGHT: Difficult Year. Difficult Briefs. Smart Solutions.”

Temerlin’s Take on Super Bowl Spots

Leading up to Sunday’s Super Bowl, Executive-in-Residence Amber Benson spoke with CBS 11 regarding her expectations for this year’s ads. In the interview, Benson noted that Super Bowl staples such as Budweiser, Coke and Pepsi chose to sit out the game, which provided space for newer and smaller brands to play. Benson accurately anticipated more humor in this year’s ads, explaining that advertisers know people needed a comedic break this year. What we didn’t expect to see was the humorous Oatly CEO singing off-key in a field, alone.

Professor Mark Allen agrees with Benson’s insights, citing GM’s “No Way Norway” with Will Ferrell as a big winner of the night. “This one had all the ingredients of a classic Super Bowl commercial: big-budget, big celebrities, big laughs. But this spot was much smarter than it may seem on the surface. Instead of interrupting the big game with a drive-by guilting about carbon emissions, fossil fuels and global warming, GM kept us laughing with an appeal to American patriotism and our competitive spirit. But this time it was all in the service of selling electric vehicles (without taking a cheap shot at gas-guzzling muscle cars). And Will Ferrell was perfect for this one—hilarious,” Allen explains.

Temerlin’s Ad Club organized a socially distant ad viewing party on February 10  and invited LERMA/ agency’s Brian Linder and Bill Cochran to share their creative insights with students. Temerlin senior Sarah Scambray helped organize the event. She says, “I’m so glad we were able to host an in-person event because it allowed everyone to see one another’s reactions as we watched the ads and discuss them openly afterward. It was a great break from the impersonal nature of meeting on Zoom. We also invited a couple of industry professionals to give their take, and it was really cool to hear their in-depth perspective on which ads were truly successful or not.”

Ad Club’s mission is to create a student community of those with an interest in and passion for advertising. The club offers agency and advertising-inspired events, career-building workshops and professional panels that give students the opportunity to learn about the advertising industry, develop the necessary skills to earn internships and jobs, and network with fellow students, alumni and industry professionals. To learn more about Ad Club or join, please contact Ad Club President Meredith Welborn at mjwelborn@smu.edu.

FACULTY SPOTLIGHT: Willie Baronet on Human-Centered Design

Temerlin Professor Willie Baronet began buying signs from the homeless in 1993 to connect and learn more about the journey of those on the streets, which eventually led to the WE ARE ALL HOMELESS project. “Like many, I wrestled with whether or not I was doing good by giving them money,” says Baronet. “Mostly I struggled with my moral obligations and how my own choices contributed, in conscious or unconscious ways, to the poverty I witnessed. I struggled with the unfairness of the lives people are born into, the physical, mental and psychological handicaps. In my struggle, I avoided eye contact with those on the street, unwilling to really see them, and in doing so avoided seeing parts of myself. That began to change once I began asking them if they would sell their signs.” Twenty-seven years later, he has collected around 2000 signs, which he uses to raise awareness for the homeless through events and exhibitions.

Earlier this year, Baronet was featured in a group exhibition, Houseless, at the Anchorage Museum. Some 500 collected signs were on display as part of a larger conversation: Could artists use design to find solutions to combat homelessness? According to the museum, “Design thinking helps break down complex problems and integrate new information and opinions while acknowledging there is no one right answer. The Houseless project provides a space for awareness, education and creative problem-solving around housing security in our own community. It supports individuals and communities in problem-solving together.” The exhibit concluded last month and included events such as Houseless Panel Conversation: Problem-Solving Through Design and Intersections of Domestic Violence and Homelessness for artists and the community to engage in a dialogue to discuss these challenging issues. Baronet’s cross-country sign collecting documentary, Signs of Humanity, was also featured as part of this exhibition.

More recently, Baronet was featured on Fox News regarding the second annual Home Is A Journey march, which took place November 14 at SMU to raise awareness about homelessness, compassion, gratitude and privilege. The event collected donations for two Dallas-based nonprofits, The Bridge and Vogel Alcove, that support the local homeless community. Participants also assisted with the socially distant assembly of blessing bags (snacks to hand out to the homeless) and learned about the Dallas homeless community through various speakers at the event. Home Is A Journey concluded with a march across campus in which each masked participant silently carried a homeless sign. Baronet explains, “It is important to recognize privilege, especially now. It’s also important to see each other as humans. I hope that WE ARE ALL HOMELESS provides inspiration and resources for students and our community to connect with those on the fringes of society.”

Baronet finds a direct correlation between this passion project and teaching creativity in advertising. “First, homeless signs are one of the purest forms of advertising,” he says. “Second, as a creative project, it is a great example of how creativity IS problem-solving and that creating compelling content is the best way to persuade people. This past year, one of the posters I designed for a WE ARE ALL HOMELESS exhibit was accepted into the Communication Arts Design Annual, the most prestigious design competition in the world. It’s hard to find a stronger intersection than that.” In addition, many of Baronet’s students volunteer outside of class with some aspect of the project, whether it’s helping kids at a workshop, assisting with an installation, or participating in the Home Is a Journey march across campus.

INDUSTRY CONNECTIONS: Professor Mark Allen’s Wildly Talented Students

Temerlin Advertising Institute’s Senior Lecturer Mark Allen shares his journey from high school art class to advertising professor on the We Are Next podcast. Allen found his love for advertising early on, established RedCape consultancy working with clients such as Martha Stewart, and currently feeds his passion for teaching wildly talented students at SMU.

In fact, one of Allen’s former wildly talented students, Elizabeth Entenman (B.A. Advertising 2010), introduced him to We Are Next founder Natalie Kim for the sit-down and sharing of advice learned over his varied career in the field of advertising. We Are Next is a resource for students and junior talent entering the advertising and marketing industry. This platform offers mentorships, a robust jobs board, and a variety of career advice-related content.

An interest in art, followed by a design course in high school, led Allen to major in drawing & painting and communication design and minor in advertising while in college. Post-graduation, Allen recounts leaving his creative work with recruiters at many notable agencies. He once found a note from an agency principal inside his book. Allen says, “I was so excited to see the note, but it read Nice book. Can’t tell if you’re an art director or copywriter.

He fondly retells this story to students as a critical moment in the progression of a career in advertising to help prepare them for the ups and downs that come along with building a reputation in the field. In the podcast, Allen recommends making creative portfolios stand out to potential employers by:

    1. Showing your best work.
    2. Making sure big ideas are supported by great craft.
    3. Showing a sense of restraint, whether it is in art direction, writing or the selection of products and clients. It shows a sense of maturity.
    4. Developing a good sense of taste over time by looking at lots of great work in Communication Arts annuals and The One Show, as well as Cannes and Clio award winners, to start. It is one of the most valuable things a student can do.
    5. Showcasing quality work over quantity. Recruiters usually skim portfolios, so make sure to highlight your strengths and capabilities. Also, include class or spec work that you are excited about, as it gives employers a sense for the types of clients that would be a good fit for your skills.
    6. Identifying and articulating problems, not only in a brief, but in brainstorming and day-to-day interactions. It helps to refine your craft and identifies you as somebody who can help other people, setting you up for director-level positions.

In advising students, Allen adds, “Look at ads and ask yourself questions such as, what is the problem? How did they solve it? When you see good work, identify what is compelling and deconstruct it a little bit. What makes it great? How and why did they make that?”

Listen to the full episode of the We Are Next Podcast.

See some of the creative awards won by SMU Advertising students at the 2020 National Student Show and the 2020 AAF Dallas awards show.

FACULTY SPOTLIGHT: Can Design Help Combat Homelessness?

Evictions are a serious national issue and extreme weather events displace thousands, houselessness is one of our society’s biggest challenges. Professor Willie Baronet is excited to participate in the new exhibition Houseless where Alaska’s Anchorage Museum invites visitors to considers ways design can contribute to solutions.

Design thinking helps break down complex problems and integrate new information and opinions while acknowledging there is no one right answer. The Houseless project provides a space for awareness, education, and creative problem-solving around housing security supporting individuals and communities in problem-solving together.

Willie Baronet began WE ARE ALL HOMELESS in 1993 due to the awkwardness he felt when he pulled up to an intersection and encountered a person holding a sign, asking for help. Like many, Baronet wrestled with whether or not he was doing good by giving them money. “Mostly I struggled with my moral obligations, and how my own choices contributed in conscious or unconscious ways to the poverty I was witnessing. I struggled with the unfairness of the lives people are born into, the physical, mental and psychological handicaps. In my struggle, I avoided eye contact with those on the street, unwilling to really see them, and in doing so avoided seeing parts of myself. That began to change once I began asking them if they would sell their signs.” Baronet’s relationship to the homeless has been powerfully and permanently altered. The conversations and connections have left an indelible mark on his heart. He explains “I still wrestle with personal questions regarding generosity, goodness, compassion, and guilt. And what it means to be homeless: practically, spiritually, emotionally? Is home a physical place, a building, a structure, a house? Or is it a state of being, a sense of safety, of being provided for, of identity? I see these signs as signposts of my own journey, inward and outward, of reconciling my own life with my judgments about those experiencing homelessness.”

Opening night, WE ARE ALL HOMELESS at the Anchorage Museum

Houseless is an installation of hundreds of the signs Baronet has purchased over the past two decades. “This is the largest WE ARE ALL HOMELESS exhibit to date, and I’m honored to be a part of Houseless at the Anchorage Museum. I love how this project is integrated into the classes I teach at SMU, where many of my students have volunteered to help AND have been inspired to start their own purpose-driven projects, which contributes to our desire to teach principled advertising. I’m also very excited to be working with students from SMU’s Human Rights program led by Rick Halperin. Some of his students have volunteered to work on the WE ARE ALL HOMELESS non-profit impact campaign in order to meet their class requirements. I always love finding ways to collaborate across disciplines at SMU” explains Baronet.

To learn more about this initiative please visit http://www.weareallhomeless.org/ and watch Willie’s award-winning documentary Signs of Humanity which is available to stream on Amazon.

 

ALUMNI UPDATE: Producing the iPhone 11 Keynote Film

Interview by Professor Mark Allen

Ask any advertising student (or professional) to name who’s on their career bucket list and most likely you’ll find Apple near the top. In the same league as brands like Nike, Volkswagen and Coke, the creative heavyweight from Cupertino consistently pumps out ads that are just as revolutionary as their products.

This September, Apple released its much-anticipated iPhone 11 Pro with a seriously beefed-up camera. To show off the device’s impressive new video capabilities, Apple asked TAI alumnus, Diego Contreras (’08), to create a short film for the official worldwide launch at the most recent Apple Keynote. With an iPhone 11 Pro and an extraordinary amount of talent, this is what he produced:

The new iPhone camera is incredible, no doubt. But one thing is even clearer to me: I still don’t expect my videos to look anywhere near this good—that is, unless Diego Contreras happens to be holding my iPhone.

I’ve kept up with Diego and his career ever since he was an art direction student of mine back in 2006–08. In addition to being a unique creative talent, he’s one of the kindest people you’ll ever meet. Whether it’s dinner when we find ourselves in the same city or giving advice to my advertising students via Skype, he always makes time in his busy schedule to catch up and give back.

One of my fondest memories of Diego was how he always found a way to have fun while working so hard. When he returned to our program as a senior, I asked him to lead our Fall Startup Meeting—our annual gathering of creative students after returning from summer break. Diego kicked off the event with a crazy video he shot and edited of him and a few other creative students wreaking havoc at a local grocery store on motorized carts. He even hosted a goofy awards show, featuring trophies that he made himself. He gave me the Vidal Sassoon Best Hair Award, made from an empty bottle of shampoo that he spray-painted gold. It was very much like Diego’s own version of The Dundie Awards. The point here is that Diego spent a ton of time creating a bunch of completely unnecessary content and made-up awards in order to foster a culture of fun and creativity around hard work. More than 10 years later, I still see the effects of Diego’s contribution to the culture of fun, hard work and camaraderie in our program.

Since graduating from SMU, Diego has worked for a truly impressive list of agencies. He started out as art director at Crispin, Porter + Bogusky in Boulder, then went to Anomaly in New York. He became an associate creative director at BBDO and then launched out on his own as a film and commercial director, currently working with Reset Content in LA. In light of his momentous project for Apple, I caught up with Diego and hit him with a barrage of questions:
Continue reading “ALUMNI UPDATE: Producing the iPhone 11 Keynote Film”

PROGRAM FEATURE: Temerlin’s Graphic Design Minor FYI

By: TAI Professor Cheryl Mendenhall

I ran into a former student, who had just received her masters degree, at the bookstore after graduation this past May. She was telling me how much she was using the skills learned in one of my graphic design classes at her job – which she hadn’t expected but found that the skills came in handy in her somewhat unrelated field.

Awhile back another former student told me how excited she was to be able to use her graphic design skills at her copy writing internship. Being able to pitch in on projects in a different capacity than was expected made her an even more valuable asset to the team.

Why am I telling you this? Well, while you may know that TAI offers an interdisciplinary minor in graphic design, you may not realize how many fields of study can benefit from these skills. You might be interested in pursuing graphic design as a career but even if you aren’t, learning to become a better visual communicator can enhance a variety of career paths.

It’s so much more than learning the software used in the industry. It is about cultivating your ideas; using design principles of composition and layout; learning about typography, imagery and color choices along with a little psychology to best present your ideas. We discuss and practice all of these skills to build a powerful toolbox to help create messages that inspire, inform, tell stories or engage your audience.

 

You might want to consider how these skills can enhance your interests and career path. You can learn more about the graphic design minor here.

Images Courtesy of:

Currency Redesign, Cho Kim, Intro to Graphic Design

Event Poster, Tanner Thompson, Intro to Graphic Design

Type Specimen Poster, Alexa Acosta, Typography

Logo, Dani Kubitz, Logo and Trademark

Magazine, Traci Penn, Publication Design

PROGRAM FEATURE: Why take a MayTerm or JanTerm Course?

MayTerm or JanTerm courses are not just if you need an extra class or are trying to make up for a failed course. These short courses, 11 class days and eight class days respectively, can be super beneficial and enjoyable. In both situations there are no other courses being taken at the same time so a student’s focus is only on the readings, lecture notes, and assignments of that one specific class.

Mayterm courses are about four class hours a day and JanTerm classes are about eight hours a day, so usually there is no time for extracurricular activities or part-time jobs. At first, this might scare off students, but it is only for 11 or eight class days and you are done with a three credit course for your major or minor as well as potentially a UC requirement. Also, during these two weeks, one’s focus only being on the course material helps learn the concepts well. Students can review material and continually be using and building on material from the day before and the day before that, while the professor can take additional time to review difficult concepts not always possible in class during a regular semester.

I have taught 17 week courses, JanTerm and MayTerm classes as well as 5 week summer sessions. I really think many students do better and enjoy learning the material in a shorter term course when they have only the course material to focus on.

The other element is the bonding that happens between students and also with the faculty member and students. Since people are together every day and for long periods of time, you really become a team in learning the material and working together while almost having a family like feeling. The latter point is further conducive to learning the material while enjoying the time spent learning.

For students unsure about how they would do in a course or nervous about the content, a short semester course is a great option. The average grade when I teach has typically been a little higher than the class average in a regular 17 week long semester because students learn the material better with few outside distractions. Students who sometimes struggle in a bigger class or during a 17 week semester, often find more opportunities within the class to clarify concepts and certainly outside of class time with the opportunity of seeing the professor every day.  In many cases, a MayTerm or JanTerm course is smaller during these off semester learning opportunities, which again allows for deeper learning and richer dialogue in the classroom.

On this last point, the smaller and more intensive structure allows for interesting projects to arise that may not always be possible during a longer session or with a larger class size. One year, my MayTerm ethics in advertising course undertook a volunteer opportunity to help clean up a nearby park. In the process, they learned about the park and the neighborhood in order to create a marketing plan for how to engage the community in using and taking care of the park. This past MayTerm (2018) we tackled the issue of Mental Health and students developed proposals for matching brands with different facets of Mental Health with the goal of bringing awareness to the issues and to help normalize the conversation.

Please consider a short-semester course in your future. The Temerlin Advertising Institute often offers courses in Ethics, Production, Advertising in Dallas or Advertising in NYC as well as Campaigns. Check out your course catalogue online to see what might be available for you.

By Carrie La Ferle, Ph.D.
Distinguished Teaching Professor
Temerlin Advertising Institute

TAI Hosts Visiting Scholar Dr. Sukki Yoon for Lecture on Speed-Induced Construal and Perceptions of Advertising Messages

Friday February 23, Temerlin Advertising Institute hosted a lecture by Visiting Scholar Dr. Sukki Yoon, associate marketing professor at Bryant University. Dr. Yoon discussed his research, “Slow Versus Fast: How Speed-Induced Construal Affects Perceptions of Advertising Messages,” with many SMU students, faculty and staff attending the lecture.

Through his research studies, Dr. Yoon addresses fundamental questions of consumer behavior: why and how people react to marketing communications. His research centers on Consumer Behavior but he is also interested in Branding, Integrated Marketing Communication, Consumer Psychology, International Advertising, Digital Marketing and Social Marketing.

Dr. Yoon provided a report of results of five studies investigating construals arising from the pace of commercials, which then affects consumers’ perceptions and responses.

“Dr. Sukki Yoon’s research provides important theoretical extensions to the construal level theory. It demonstrates that the speed of media stimulus can influence consumers’ cognitive processing. The findings offer useful information for the design and placement of advertising messages,” TAI Professor Dr. Yan Huang said.

Dr. Sukki Yoon lecturing to audience of SMU students, faculty and staff

Studies 1, 2, and 3 provide empirical evidence showing that slow-moving objects generate high-level construals and fast-moving objects generate low-level construals.

Studies 2 and 3 demonstrate that TV commercials featuring slow-moving objects will prompt high-level construals, which induces consumer preferences for desirability advertising appeals that emphasize product benefits and quality. Whereas TV commercials featuring fast-moving objects will prompt low-level construals and cause consumer preferences for feasibility advertising appeals that emphasize product benefits attributes and price.

Studies 4 and 5 demonstrate the same results when the same commercial is run slowly and rapidly.

SMU faculty and staff attending Dr. Yoon’s presentation

“Dr. Sukki Yoon’s lecture was very interesting in terms of how he connected a science theory with advertising. How fast pace music could speed up the path to purchase to process in stores, and how slow pace music can make people think more of their purchase before buying. His lecture was very well-spoken and simplified,” SMU student Chase Drexler said.

Dr. Yoon studies advertising and consumer behavior and has published articles in many international journals, served on editorial boards, and written columns for newspapers and magazines. He has previously taught advertising at Cleveland State University and has lectured as a visiting scholar at Grey Worldwide, Harvard, Sookmyung, Dongguk, and UNIST.

Temerlin Advertising Institute was honored to host Dr. Yoon for a lecture on his research. TAI is passionate about staying informed on all current topics in the advertising industry, hosting guest speakers periodically throughout the year.

 

Meet TAI Adjunct Professor Tom Edwards

Professor Tom Edwards is teaching capstone course ADV 4399 Advertising Campaigns for the Temerlin Advertising Institute this semester. Professor Edwards is the chief digital officer at Agency, Epsilon, where he oversees brand planning, research, data design, digital strategy, digital experience, social/CRM/email, innovation and media. He regularly publishes content and speaks on the future of marketing.

Professor Edwards was an adjunct faculty member of the virtual campus for Wayland Baptist University from 2003-2015. He also instructed Principles of Marketing, Advertising & Promotion, Global Marketing and Consumer Behavior. He has also guest lectured at University of Texas at Arlington, and prior to joining the TAI team he was a member of the SMU Digital Accelerator certification program faculty.

What made you want to become a professor?

I have spent the past 17 years in the marketing technology space. The rate of change associated with technology, its impact on consumer behavior and ultimately how we connect with consumers continues to outpace traditional academia’s ability to keep pace. I wanted to contribute and give back to the next generation of advertising professionals by bridging the gap theory and the practical application.

What is your background in the subject you teach?

I currently instruct the Advertising Campaigns course. Over my professional career I have worked on campaigns for hundreds of fortune 1000 brands (Citi, Starbucks, AT&T, GameStop, Activision, Hasbro, Frito-Lay to name a few) both domestic and international. My expertise is rooted in a deep understanding of technology, consumer behavior, data and intelligent systems such as artificial intelligence and the application of machine learning.

What has been your favorite memory from teaching for TAI so far?

The passion and creativity exhibited by the students and the staff and their willingness to roll up their sleeves and get to work, even when it’s in areas they may not be in their core area of focus.

What is your favorite part about being a professor?

I have instructed thousands of students over the past 15 years across a few universities and my favorite part is the open dialogue with the students. Getting to hear their perspectives and thoughts and to see their work evolve over the course of the semester are incredibly gratifying.

What made you want to go into advertising? How did you get where you are in your career?

I started my advertising career during the dot com days of the late 90’s. I had a passion for technology and all things digital. As graphical user interfaces and connectivity began to spread, so did the need to create engaging digital experiences.

The alignment of marketing and technology have been a key foundation for the advancement of my career. I have worked in interactive agencies, start-ups, enterprise software companies and large agency holding companies. Having the ability to decipher complex problems into simple solutions has been a key to career advancement. The other critical component to career growth has been my blog. 10 years and over 400 posts later, having a visible point of view and a repository for thought, industry commentary and speaking has been a valuable asset in my career development.

How have you seen the advertising industry change since you started?

 The biggest change over my career is the shift towards the empowered consumer. Prior to 2007 advertising had remained somewhat stable with broadcast at the center of the experience. In 2007 we saw that begin to shift with the introduction of the first iPhone. This sparked the shift towards mobility in advertising that is still prevalent.

Then we saw how technology enhances consumer empowerment through the creation of user created content, accessibility and amplification via social channels, the personification of brands and celebrity being redefined from Hollywood to influencers.

Moving forward we are now seeing the shift from content marketing to contextual and the rise of multimodal interfaces with the focus shifting from mobile and desktop to voice, vision and touch.

Moving forward, we will see the shift from consumer centric advertising to system based marketing as algorithms and virtual assistants will take on more responsibility for consumers and ultimately our definition of reality will evolve when we see the convergence of location data, computer vision, augmented reality and artificial intelligence where any space, physical or digital becomes a new canvas to connect with consumers.

What advice do you have for students who want to have a career in advertising?

I have 3 tips for students just starting their career:

1) Network – Begin building a professional network before you start your professional career. Attend industry events and network in-person, focus on your LinkedIn profile and engaging with content. Your professional network is one of your most valuable resources. It should require more nurturing and attention than personal social channels.

2) Sponsor & Mentor – It is key to seek a mentor, someone who works in the industry you are about to enter to help navigate key pitfalls and to “learn the ropes” from a seasoned individual. It is incredibly important to be open to feedback. It is also important to identify a sponsor within your organization. Someone who is either directly or indirectly in your chain of command. Someone who can provide positive internal earned media and groom you for advancement. You cannot always depend on an immediate supervisor to serve this role. Seek out highly respected and influential individuals within the organization, you will know who they are.

3) Original Thought – I cannot reiterate how important publishing content can be for a new grad. Having thoughts on industry commentary or showcasing your ability to connect trends that may not seem to link on the surface is an art that can lead to you being selected over someone else.

How do you incorporate aspects from your work into your teaching?

 I look to bring best in class examples and techniques, be it research, the latest on aligning psychographics and affinity to personas or the role of conversational experiences into digital strategies. The key is aligning experience and tools with the core areas of focus of the lesson or assignment.

What is one interesting fact about you?

 I was named by Ad Age as a 2017 Marketing Technology Trailblazer.

Follow Professor Edwards on Twitter @BlackFin360 to stay up to date on the latest areas of study.