FACULTY RESEARCH: How Luxury Brands Can Curate Luxe Experiences for Digital Media

As of late, luxury brands have shifted their focus to engage consumers with more meaningful and compelling digital content. According to Dr. Quan Xie, Assistant Professor of Advertising in the Temerlin Advertising Institute, only a small percentage of consumers can afford high-end luxury products, but it is not surprising to see those who aspire to this lifestyle also engross themselves in luxury branded content.

In recent research published in the Journal of Interactive Advertising, Dr. Xie studies luxury fashion brands’ content marketing practices on YouTube, and demonstrates that consumers’ perceived experiential value, social value, and unique value of the luxury branded content are positively related to their perceived brand exclusivity and customer intimacy, which in turn, will boost consumers’ loyalty toward the brand. In addition, consumers’ perceived functional value of the luxury brand’s YouTube channel is positively related to their perceived brand prestige and exclusivity. However, viewers’ perceived informative value was found not relate to brand prestige, exclusivity, or customer intimacy, suggesting that the informative value of luxury content may not play a role in brand building of high-end luxury fashion brands.

While a luxury brand like Bentley boasts around 7.8 million Instagram followers, Hermès has more than 10 million followers, and Dior maintains a following of 32.7 million. Having a large group of followers may generally be seen positively, but for luxury brands seeking to build long-term loyalty, marketers must boost consumers’ perceived brand exclusivity and concentrate on building an intimate customer-brand relationship.

Dr. Xie points to Chanel as the cornerstone for luxury brand-consumer engagement through an ambitious and meticulously planned content strategy. At the beginning of this year, they had around 52 million followers on Twitter and Instagram, and 1.65 million fans on YouTube, which makes Chanel the leading luxury brand across all platforms. For example, they post regularly and consistently while adopting a video-first strategy. This well-crafted content has successfully transformed general viewers into faithful audiences. That said, any time the focus is on luxury brand interactions, the experience must leave consumers with the perception of brand scarcity.

Brand scarcity refers to the rareness of the product or service (e.g., scarce materials, limited accessibility, and distribution) that enhance consumers’ desire or preferences. Since luxury experiences provide more customized services and cost more than conventional experiential purchases, luxury experiences are entitled to greater exclusivity. Luxury brands also aim to evoke exclusivity at all customer contact points.

In the end, Dr. Xie’s research suggests luxury brands should aim to create content that offers experiential value, such as backstage stories, intriguing legacy narratives, and content that is unique to luxury branding – like aesthetic close-up of craftsmanship, as well as content that promises social value to followers. These content values will contribute to followers’ perceived scarcity and intimacy of luxury brands, which, in turn, can build up to greater brand loyalty. Additionally, reliable social media channels can also contribute to increased brand exclusivity. Luxury brands should strategically humanize their owned social media channels to transform them into credible information sources among followers.

Click to learn more about Dr. Quan Xie and her research.

INDUSTRY CONNECTIONS: Advertising Course Connects Students to Internships

Last week the Temerlin Advertising Institute hosted its annual communications career fair, organized by Temerlin’s Sandi Edgar and held in conjunction with her Business Communications class. The evening began with Ivonne Kinser from Avocados From Mexico and Francisco Cardenas from LERMA/ breaking down their Super Bowl strategy and the cross-collaboration needed to produce their award-winning work. Students then met with agencies hiring for both full-time and internship positions.

Have a position you’d like to share with our students? Learn more here.

Thank you to all who participated:

Agency Entourage

Avocados From Mexico

Inspire

Launch Agency

LERMA/

MarketScale

RocketBrand

Slant Partners

The Power Group

The Richards Group

INDUSTRY CONNECTIONS: Campaigns Class Lands Global Orthodontics Client

This fall, Professor Peter Noble’s undergraduate campaigns course partnered with the world’s largest manufacturer of professional dental products and technologies, Dentsply Sirona, for a unique B2B marketing challenge. In three teams, the students conducted three individual market analyses and audience surveys to conclude their capstone project with a fully developed marketing plan for how to increase visibility and drive attendance to the SureSmile multi-day education event. The winning team, Agency Incite, traveled to SureSmile 2020 in San Diego at the end of February to make their pitch live on stage.

“The submitted concepts provide valuable insights about our industry and user base. As creative strategies, they offer usable models, for example, to leverage user feedback or behavior or point out emerging trends and opportunities. For our company, this partnership returned significant assets in creative, research, and strategy,” said Dominique Mondou, Vice President Traditional and Digital Orthodontics.

Click here to learn more about campaign clients or contact Sandi Edgar for more information.

COURSE HIGHLIGHT: Responsibility and Social Entrepreneurship

The Responsibility and Social Entrepreneurship graduate course leads students to identify the agents of change in the industry, defines responsibility in the advertising field, and demonstrates how responsible advertising evolves into an agent of cultural change.

Dr. Sid teaches this course using the case-study method so that students learn the challenges and benefits of implementing a CSR strategy for a brand. More importantly, students apply studied concepts to a marketing problem faced by a real-world client. He explains: “personally, I enjoy teaching this class because social responsibility ties in with my research agenda (green advertising, domestic violence, etc.) as well as TAI’s mission of ‘Better Advertising, Better World.’ Furthermore, to teach students ‘strategic’ CSR and show how social responsibility can benefit the brand (not just financially), as well as its stakeholders, is truly satisfying. At one point CSR was a point-of-difference but now it has become the norm. However, the initiative’s success largely depends on how to integrate social responsibility objectives with that of the business. Trying to find that balance through unique ideas on a shoe-string budget is challenging but seeing the students’ creativity shine through the entire process is a great experience.”

Follow Dr. Sid on LinkedIn for his latest research in this field.

Click here to learn more about our graduate program.

INDUSTRY CONNECTIONS: What’s it Like to Serve on a Board of Directors?

Temerlin’s Sandi Edgar wanted to know more about the AAF so she started attending events, this quickly evolved into joining the AAF Dallas Board of Directors in 2018. There she met some pretty incredible advertisers and quickly found her way as the AAF Dallas Education Chair.

A board of directors is the governing body of a nonprofit which is responsible for overseeing an organization’s activities. In this case, AAF Dallas board members meet monthly to discuss and vote on the affairs of the chapter. In addition to attending these meetings and AAF events, Edgar creates programs to engage college students and works with other board members to include educational initiatives in their planning. In 2019, AAF Dallas won second place nationally for its 17 educational programs! “Serving on a board is a really fun and rewarding way to serve our industry and community, I strongly recommend everyone connect to a non-profit and give back” Edgar explains.

Edgar has a new AAF position and recently sat down with Ray Schilens, CEO and founder of Radio Lounge, to discuss her role as the first American Advertising Federation District Education chair. As District 10 education chair, Edgar serves as a liaison between AAF national and district educational programs and initiatives. Whether it’s working with local representatives to onboard new NSAC (National Student Advertising Competition) schools, relaying information to professors in the district, or working with clubs to involve students, this role is new for the AAF and continues to evolve. Listen here: https://share.transistor.fm/s/cfae3f24

FACULTY SPOTLIGHT: Dr. La Ferle Attends Global CMO Growth Council Meeting

Dr. Carrie La Ferle, Marriott Endowed Professor of Ethics & Culture, participated in the Global CMO Growth Council meeting last week in NYC examining Brand Experience, Creativity, & Media. The meeting focused on putting people first to drive growth through innovation, insights, creativity, experiential, and media.

Over the past two years, the ANA, Cannes Lions, and the Global CMO Growth Council have identified four priorities for driving industry growth: 1) Data, Technology, and Measurement; 2) Talent and Marketing Organization; 3) Brand Experience, Creativity, and Media; and 4) Society and Sustainability.

Anheuser-Busch graciously hosted the event last week and several CMOs cutting across multiple companies joined from Ernst & Young and Moet Hennessy to Subway, Stoli Group and Viacom as well as from Cannes Lions. Marcel Marcondes, U.S. CMO Anheuser-Busch provided a great overview of how Anheuser-Busch is working to drive growth by learning and listening more to consumers while also diversifying their offerings. Spencer Gordon, VP, Digital for Anheuser-Busch shared some of the recent wins that were driven by starting small and local to ensure relevance, using social media, then listening to reactions, and broadening the scope when reactions were good.

Future meetings are planned over the next few months across the four priorities leading up to Cannes Lions, where the Global CMO Growth Council originated in 2018.

INDUSTRY CONNECTIONS: Preparing Students for their Careers with StrengthsFinder

The Clifton StrenghtsFinder is a scientific 177 question assessment that measures an individual’s talents resulting in a unique “thumbprint” analysis of strengths. Understanding the sequence of these strengths is one of the keys to finding and managing a rewarding career. This week, Professor Amber Benson (right), a Gallop-Certified Strengths Coach, led Professor Sandi Edgar’s Advertising Business Communications course through a basic StrengthsFinder workshop. Here, students were guided through various exercises to understand their top strengths and how they may manifest in various aspects of their personal and professional lives. This insight provides an understating of motivations,  interactions with others, and the types of team members needed to compliment a person’s strengths. The students will use their individual strengths to explore personal branding with the ultimate goal to become more effective in interviews, networking, and the workplace. This project culminates with the Temerlin Advertising Institute career fair in March. Email to learn more: sandi@smu.edu.

INDUSTRY CONNECTIONS: An Inside Opportunity Most Industry Insiders Would Love.

SMU Advertising students spent their winter vacation exploring the Dallas Advertising Industry.

A special topics course led by Professor Peter Noble delved into current media, advertising agency structure, and agency work culture for six hours per day for eight days as part of SMU’s January Term. A group of select undergraduate and graduate students visited Dallas ad agencies including TracyLocke and The Richards Group to get a backstage tour of the agencies, network and get the insiders’ perspectives from presentations given by agency professionals themselves.

Many students participate in for-credit internships through the Temerlin Advertising Institute Internship Program. “Students are able to find their own internships, but many agencies actively seek out our students as they are ready to contribute from day one,” relayed Professor Noble.

Graduate student Munir Abdurahman describes the power of small courses at Temerlin: “The experience I had at Commerce House is something I’ll always remember about this course. After we toured the agency I spent some time talking to the person that gave us the tour. I asked her some questions about what her experience was like during her graduate career at SMU. Lauren mentioned that it was a wonderful experience and that she wouldn’t be where she is today without being in the program. She also mentioned that I should always network and be involved in the program as opportunities can come out of nowhere!”

SMU Advertising students have recently interned at:

Employers interested in hiring our students, please see the following information about the internship program.

 

FACULTY SPOTLIGHT: Home is a Journey Recap

“I literally look homeless right now.”

Words overheard from a classmate in my 9:30 am Logo Design class.

Her outfit: a pair of sweatpants and a loose-fitting t-shirt.

The word “homeless” carries such a heavy stigma, and that weight falls on the shoulders of those who have been there.

Creative Advertising professor, Willie Baronet, has been buying and collecting homeless signs for a project titled WE ARE ALL HOMELESS which he created in 1993. To me, this project acts as a gesture to humanize the people who have unwillingly been made invisible. While interacting with a homeless person on a street corner, I’m certain I’m not the only one who fiddles with my A/C, pretends to see something important on my phone, or just looks the other way. The people who find themselves in such adverse circumstances are completely ignored. Reduced to nothing but sharpies on cardboard.

On a chilly November morning, Willie Baronet brought Home is a Journey to SMU. The first annual walk to raise awareness about homelessness, compassion, gratitude and privilege. Students and supporters marched from Doak Walker Plaza to Dallas Hall Lawn, carrying authentic homeless signs, created and held by someone experiencing homelessness. A lineup of compelling speakers shared their stories about experiencing homelessness, an eye-opening and humbling experience for everyone in attendance.

Baronet recounts the event, “The most poignant moment of the whole march was when we turned right on the boulevard. I looked back and saw a line of 120 people, nobody smiling, nobody talking, all carrying signs…the gravity of that image was so powerful.”

This week, the majority of SMU’s student body will go home for the holidays.

Which prompts the question: What is home?

Is it a group of people? A familiar location? A feeling?

Whatever home means to you, this project intends to shift your perspective, remove the stigma around homelessness and create a sense of gratitude for what you do have.

 

 

 

 

 

 

 

 

 

http://www.weareallhomeless.org/

 

Photos:

This past weekend was the Home is a Journey event which held the first annual SMU walk to raise awareness about…

Posted by SMU Meadows School of the Arts on Monday, November 4, 2019

Kaleb Mulugeta