Categories
FAQ

My printer is running low on toner and I don’t have access to a network printer yet. Can I purchase another toner cartridge for my printer?

Effective immediately, employees with desktop printers who need toner for their machine before a network printing solution is implemented in their area can only purchase a toner cartridge through ImageNet. SMU has negotiated a discounted rate for this purpose.  Going forward, toner will not be available for purchase through Staples.

To purchase toner for a personal printer during this transition period, follow the instructions on the printer tag ImageNet placed on the printer. If your printer has not yet been tagged, call the OIT Help Desk at 8-HELP or email ImageNet@smu.edu with the following information:

·  Your name

·  Printer model

·  Printer location (building and room)

·  Org number to charge

·  Tag number on the printer (if one exists)

Once network printing solutions are in place, ImageNet will no longer supply toners for desktop/personal printers and individual purchases will not be reimbursed.

By Nick Rallo

AA-ARTS(Marketing)