Duo Two-Factor Authentication (2FA) for Webmail is Live

DuoStarting today, Monday, January 29, 2018, Duo two-factor authentication (2FA) will be required to access SMU Webmail using a web browser. We have worked to make this as seamless as possible and the request for 2FA will only be asked once while using that same web browser. Continue reading Duo Two-Factor Authentication (2FA) for Webmail is Live

Got Spam? Report it to Us!

In 2016, SMU received over 504 million e-mails. Out of all of those e-mails, only 2.8% of them were legitimate messages that actually made it to inboxes. The rest were all junk, including messages with viruses, marketing materials, and other messages from addresses with bad reputations.

Obviously, our spam filters are doing a pretty great job at filtering out the majority of spam messages that arrive at SMU. However, no spam filter is perfect, and bad messages occasionally end up in your mailbox. If you receive a suspicious and/or unsolicited message in your SMU inbox, make sure to follow these guidelines to stay safe and let us know about the message.

Don’t Open the Links!

Most spam messages usually contain cryptic addresses that could lead to viruses and possible identity thieves. Make sure to NEVER click on links within a suspicious message. The same rule goes for attachments. Even if the attachment filename or file format looks safe, it is most likely trying to deceive you.

Let OIT Know!

If you just delete the spammy message as soon as you receive it, we may never know about it! Help OIT and your fellow SMU community members by reporting the message to prevent further messages. In SMU webmail, simply right-click on the spam message and select Send As Attachment. If you’re in Outlook, select the message and then press Ctrl+Alt+F. This will open a new e-mail with the spam message as an attachment. Send that message to spam@smu.edu. This will send the offending e-mail to our spam filter for processing. This helps the filter become even better at blocking harmful messages in the future.

Of course, if you’re ever unsure about a message or have any questions, give us a call at 214-SMU-HELP or drop us a line at help@smu.edu

What’s New in Exchange 2016 Webmail

As faculty and staff mailboxes are upgraded to Exchange 2016, you will notice that your webmail client will look drastically different. While the old Outlook Web Access from Exchange 2010 didn’t always work well on different web browsers, the new webmail interface plays nicely with all browsers and has lots of improved features to make managing your e-mail less of a headache.

Read on to find out more about your new webmail!

Continue reading What’s New in Exchange 2016 Webmail

Exchange 2016 Mailbox Migrations Begin Next Week

Exchange 2016Starting on March 27, 2017, OIT will begin moving Exchange 2010 mailboxes to our new Exchange 2016 system. Most of the changes will occur behind the scenes and should have a little noticeable impact on email service.  Users of webmail will have noticed the updated experience that was implemented in January to the Outlook web client. These changes will allow for better collaboration, improved search, and of course, that improved Outlook web experience for all web browsers.
Continue reading Exchange 2016 Mailbox Migrations Begin Next Week