Dr. Michael H. Hites to lead OIT into Second Century

Dr. Michael H. HitesThis summer, Dr. Michael H. Hites, an executive with 17 years of experience leading large-scale computing operations for university-based research and innovation, joined OIT as SMU’s Chief Information Officer. In addition to leading OIT, Hites will oversee the University’s high-performance computing initiatives, including the ManeFrame II supercomputer: SMU’s fourth-generation upgrade ranks among the top academic supercomputers in the nation.  Continue reading Dr. Michael H. Hites to lead OIT into Second Century

OIT Spotlight: Guillermo Vasquez, Linux & Research Technology Specialist

In this month’s OIT Spotlight, we meet Guillermo Vasquez, the Linux & Research Technology Specialist for Academic Technology Services.

Who are you? What do you do? Where are you from?

Guillermo VasquezMy name is Guillermo Vasquez, and I’m a natural researcher, a technology enthusiast, and an amateur photographer. I’m also a Linux professional and a cyber-security expert with specializations that include ethical hacking and technology forensics investigation. I was born to a loving family of farmers in the heart of Chihuahua, Mexico. I consider Linux to be my first language. Continue reading OIT Spotlight: Guillermo Vasquez, Linux & Research Technology Specialist

Phone Replacement Project to Replace Old PBX Phones

Unified MessagingWith the recent completion of the Unified Messaging/Voice Mail Replacement project, OIT is now launching a long-term project to implement an updated phone system. The objective of the Phone Replacement Project is to replace the current campus telephone system (PBX), which has been in service for over 20 years.  Continue reading Phone Replacement Project to Replace Old PBX Phones

Looking Back at the Security Showdown & Security Awareness Month

2016 Security ShowdownAs we wrap up National Cyber Security Awareness Month (NCSAM), we like to reflect on the impact of technology and how it plays such an integral role in our daily lives—everything from paying bills to controlling our TV lineup is managed online. The wealth of information stored online about each one of us is staggering. We highlighted some of these in our weekly emails. We discussed how to spot phishing emails; We looked at how more applications are run from the internet, rather than installed locally and a few key tips for internet safety with those devices; When using social networking, how to define your own security or privacy settings to protect your information by reviewing your security setting periodically. We also released our fall Security Report. Continue reading Looking Back at the Security Showdown & Security Awareness Month

The OIT Security Showdown is Next Week!

I work with Cybersecurity Superheroes!

As part of National Cyber Security Awareness Month, we will be hosting our first Security Showdown on Friday, October 21st from 1–3. Join us for tips and tricks, and learn how to better protect yourself and the University. We will offer mini sessions on security topics, raffle off prizes, and much, much more.

1:15 p.m. Protecting Your Identity.
You don’t need superpowers to activate your identity protection. Presented by InfoArmor.
1:45 p.m. The History of Lock Picking.
A look at locking mechanisms, and their evolution through time in the arms race between ‘Keep Out’ vs. ‘Let Me In.’
2:30 p.m. Cyber Security Superheroes Revealed.
We will unmask our campus cybersecurity superheroes in this fun awards ceremony. Light refreshments will be served.

OIT Security Showdown Comics Covers
Test your cyber security skills at our interactive booths. How will you fare against our cyber villains? Can you beat the Blue Screen at gaining access to a employees computer? Will the Professional Conjecturer be able to reset a password by browsing your social media profiles? Find out next week at the Security Showdown.

Review your IT account security with Duo and the password reset tool, which now offers more secure challenge questions. Stop by and learn about the Top 5 security actions you should take today to protect your SMU data.

Need your personal documents shredded? We will have secure bins for your personal shredding needs.

Prizes and giveaways include Vacation Days, Campus Dining Pony Certificates, Movie Theater Gift Cards, “I work with Superheroes” T-Shirts, SMU Football Tickets, Tate Lecture Series Tickets, and much more.

We look forward to seeing you at the 2016 Security Showdown.


OIT Security Showdown
October 21, 2016.
1:00 p.m. — 3:00 p.m.
Hughes-Trigg Ballroom

OIT Resources and Support for Faculty & Staff

Many University employees are unaware of the vast resources available at their fingertips. As we have entered the back to school season we’ve put together this list of resources and reminders for you. As always, if you have any questions about any of them feel free to reach out to the IT Help Desk. Continue reading OIT Resources and Support for Faculty & Staff

Quarterly Service Reports

In January 2016, we posted the first quarterly report by school sharing some of the service reports from the help desk ticketing system.  The first set of reports gave an overview of the types of requests being entered and some general service levels.  During the first week of April, new reports will be posted that dive deeper into the data.  There have been some definite challenges as well as great progress over the past several months as we continue to adjust to the Shared Service model.  These reports will outline both the challenges and the progress as we continue to work on improving our service to the campus community.

The reports will be posted at http://www.smu.edu/OIT/AboutUs/SharedServices no later than April 11.

SMU Mobile App: It’s SMU in the palm of your hand

scrSMU Mobile App

SMU is releasing its first official mobile application, SMU Mobile. This new app puts SMU in the palm of your hand. As a student, you can easily access variety of information about the university, including maps, news, grades, and even the course catalog.

Find what is available for lunch in Dining. In Events, find what is currently going on near you, as all of the events from the SMU Calendar are in the app (and we’re bringing in more SMU Calendar users!). Find an event you are excited about, you can bookmark it for later or even share it to your social media account. With Social, the latest updates from SMU’s Facebook feed are available without leaving the app.

For your academic needs, not only do you have the ability to view the course catalog, but you can even view classes and grades within the app. Once you have logged into the My Courses section with your SMU ID and password, you will have access to your course listing and grades. Look for more features to be added to My Courses in the future.

The SMU Mobile application was developed as a collaboration between the Office of Public Affairs and the Office of Information Technology with assistance from the SMU Student Senate. The team will continue to refine and add new features to SMU Mobile. In the coming months, features such as YouTube and Instagram integration will be added. If you have suggestions or feature requests for the SMU Mobile App, please contact the Student Senate Committee or email mobile@smu.edu.

SMU Mobile App is available as a free download on iOS and Android. For all other devices, visit mobile.smu.edu.

Download on the App Store    Get it on Google Play


  • The iOS version requires iOS 6.0 or later.
  • The Android version requires Android 2.3.3 and up.