2015 was a year of transition for OIT’s IT Training & Communication team. Now that we are fully staffed we wanted to take a moment to introduce ourselves. We’re eager to serve you and hope we can meet you in one of our workshops soon!
Laurene Klassen, Manager of IT Training & Communication has been with IT for the past seven years. She recently became a Microsoft Certified Trainer and holds her Microsoft Office Specialist Master certification. In addition to Microsoft courses, she often provides instruction for new system rollouts such as Concur and Selectica. In addition, she provides ongoing training for my.SMU.
“One of the things I enjoy most is helping people work smarter and more efficiently. I love learning new technology shortcuts and time savers and enjoy passing those on to our colleagues,” Laurene shared.
Prior to working in IT Training, Laurene worked with in Development and External Affairs. She holds a Bachelor’s of Business Administration from Dallas Baptist University and a Master of Liberal Arts from SMU. Laurene is a native of Massachusetts but is a Texan at heart.
Ian Aberle is an IT Communications Specialist and Trainer for the IT Training & Communication team. Ian is responsible for much of OIT’s digital communications, graphics, and social media. Ian provides various training classes/initiatives with expertise in SMU’s Web Content Management System (Sitecore), web design, SMU’s digital signage solution (Appspace), and various tools in the Adobe Creative Cloud Suite.
“I love helping others to find creative solutions for their needs”, Ian recently commented.
Before joining the OIT IT Training & Communication team last year, Ian served as the Manager of Multimedia & Web Development for Academic Technology Services for over 10 years and managed the students of the SMU STAR Program since 2001. During that time, Ian assisted faculty and staff with digital media, blogs, podcasting, and other Web 2.0 technologies. He also provides training and guidance with software and technologies, such as the Adobe Creative Suite and Apple Final Cut Studio. These skills have made a wonderful addition to the OIT Communications Team.
In his free time, Ian likes to spend time taking photos and road trips with family. You can see the outcomes of both on his site at ianaberle.com.
Zach Peterson, who has worked for the Help Desk since 2012, has recently transitioned to the IT Training & Communication team as a Training Specialist!
You may have spoken to Zach by calling the OIT Help Desk. Now, he will begin teaching several courses on Box, Sitecore, Qualtrics, and other services as we kick off our 2016 training sessions. He’s already jumped in with both feet by launching our Canvas training and compiling documentation and tutorials on various applications.
Zach commented, “I’m really excited to be starting this new position where I can continue doing what I love: teaching people how to use all of the amazing IT resources SMU provides. Plus, I look forward to meeting the people I’ve spoken on the phone with in person!”
Before working at SMU, Zach worked for the University of North Texas on both their Denton and Dallas campuses in both technical and customer support positions. He also has K-12 IT experience from his time at Northwest ISD near Fort Worth. He holds a Bachelor’s degree in Radio, Television & Film from UNT and is currently studying towards a Master of Liberal Studies degree here at SMU. He grew up in Valley View, Texas.
Lynda.com is one of the newest members of the IT training team. Lynda.com brings a wealth of knowledge and experience from hundreds of accomplished teachers and recognized industry experts to us through lyndaCampus. lyndaCampus provided thousands of hours of training to institutions around the world, including more than half of the Fortune 50 companies, all branches of the U.S. military, and 31 state governments. Through the lyndaCampus website, available at smu.edu/Lynda, you can access a vast online library of instructional videos covering the latest software, creative, and business skills – day or night.
Photos: Hillsman Stuart Jackson