“Clutter” Is Coming to the Office 365 Mailbox

Office 365In June, Microsoft Clutter, a new mailbox management feature, will be activated for all SMU mailboxes hosted by Office 365 (primarily student mailboxes).

Clutter learns from your actions the messages you are likely to ignore. As less important messages arrive, they are automatically moved to the Clutter folder. It gets smarter over time, learning from your prior actions with similar messages and assessing things like the type of content and even how you are addressed in the message. To keep users informed on actions taken, Clutter will send summary notifications once per week, and will alert up to once per day when new types of emails are moved to Clutter for the first time.

The personalized Clutter experience adapts to your actions and preferences without you having to do anything. The information Clutter learns from each user’s actions are only applied to that user’s experience and are not shared with anyone else.

You can enable Clutter now from within the Outlook Web App by navigating to Settings (the “gear” icon in the upper right corner of Outlook Web App), OptionsMailAutomatic ProcessingClutter. You can also navigate to the same space if you wish to opt-out once Clutter is enabled globally.


Using Clutter in Office 365 tutorial after the break. Continue reading “Clutter” Is Coming to the Office 365 Mailbox

Travel This Summer With These Apps

Summer has just begun, which normally means that a future vacation is right on the horizon. Organizing a trip can get a bit wearisome at times, but with these free apps, planning can be an (ocean) breeze!

mzl.qwxrvsfjSky Scanner

If you aren’t particular about flight dates, just choose your ideal destination and where you plan to depart from, and leave it to Sky Scanner to find the best deals!



If you have a location you want to travel to and want to know what sights and experiences the destination has to offer, look no further than this app! Tripomatic gives detailed information and pictures for each major sight that your destination presents, from popular restaurants to esteemed museums.



Ever get flight and hotel confirmation emails and have trouble keeping up with all of them? If so, use TripIt to organize your itinerary. You can also add itineraries for multiple trips, so whether you want to plan out a weekend getaway or a business trip, this app is for you.



If you are trying to fill your itinerary, use Gogobot to see what restaurants, sights and hotels at your destination will best suit your needs.



Hipmunk compares hotel and flight prices and puts them all in one place. It also provides ratings, reviews, and pictures, so you know just what you’re getting when you book them.



Once you reach your destination and are looking for shopping or entertainment, use AroundMe to find a variety of locations to visit, whether it be a movie or music festivals or finding the nearest supermarket or gas station.

What You Need to Know When You Need It

We’re now communicating project news when you need it. Starting this week, we’ve begun posting articles in our blog IT Connect instead of the bi-monthly Technology News. Our weekly down-to-earth blog has details on upcoming projects, tech tips, training, and more.

SMUoit-Twitter-IconFollow us on Twitter @smuoit for updates when new posts are available.

Updating Emergency Contacts in my.SMU

If you haven’t recently, it’s a good time to update your emergency contacts in my.SMU.

Faculty & Staff Instructions

  1. From the landing page, select Personal Information located under Employee Self – Service.employee self service
  2. Click on Emergency Contacts.
  3. Click Add Emergency Contact.
  4. Enter the Contact Name.
  5. Indicate the Relationship to Employee. If the employee has the same address or telephone select one of the following options:relationship to employeeIf you indicated that the emergency contact address or phone is the same as yours it will display on the screen and can be edited if needed.
  6. If the contact has a different address select Edit Address to provide address information.
  7. If the contact has a different phone select Add Phone Number and indicate the Phone Type and Phone Number.
  8. Click Save. To view a contact list select the Return to Emergency Contacts link.
  9. For multiple contacts check one to be the Primary Contact.primary contact
  10. Edit or Delete contacts by selecting the appropriate icons.edit or delete
  11. Click Save.

Student Instructions

Visit the Update/Verify Personal Info section of the Student Self-Service tutorial: sites.smu.edu/oit/training/story/studentselfservice/story.html.

Excel for Windows Tips and Shortcuts Webinar

Boosting Your Efficiency and Productivity

Offered by Lynda.com

lynda webinar

Explore Microsoft Excel tips and shortcuts you can use every day on a Windows operating system. Join Dennis Taylor, spreadsheets expert and lynda.com author, to unlock techniques for navigating, copying and pasting, writing formulas, entering data, creating charts, and formatting.

This webinar will discuss:

  • Keystroke combinations
  • Toolbar and menu options
  • Cells, columns, rows
  • And more
  • Q&A session to follow.

All registrants are provided with a recording of the webinar and the slide deck after the event.

Register Now 

Webinar details:

  • Thursday, May 21, 2015
  • 11 a.m. to noon PT 
  • 2 to 3 p.m. ET
  • FREE


Speaker: Dennis TaylorDennis Taylor

Dennis Taylor has more than 25 years of experience working with spreadsheet programs as a book and tutorial author, speaker, seminar leader, and facilitator. Since the mid-1990s, he has been the author or instructor of numerous Excel video and online courses, and has traveled throughout the US and Canada presenting more than 300 seminars and classes.

Dennis has written and co-authored multiple books on spreadsheet software, and has presented more than 500 Excel webinars. He has worked with hundreds of corporations, government agencies, colleges, and universities. He lives in Boulder, Colorado.

Summer 2015: Sneak Peek from OIT

It’s hard to believe the Spring semester is almost over.  Summertime is always a very busy period for OIT as we strive to complete infrastructure projects or finish up new solutions before the Fall semester begins.  Throughout the summer, we will post updates on a wide range of projects.  However, here’s a sneak peek of a few of the projects scheduled:

  • New Mobile Application:  a new mobile application is being developed to deliver content from my.SMU to your mobile device.  New functionality will be deployed periodically throughout the year.  Look for an announcement later this summer for application details!
  • Wireless Upgrades: The team will be busy upgrading over 600 wireless access points and enhancing some coverage areas that have reported issues.
  • Distributed Antenna System: is in phase 2. By the Fall, the remaining residence halls should have strong cellular signal for all four main carriers.
  • Help Desk Relocation:  Yes, due to the Fondren Library renovations scheduled to begin shortly after graduation, the OIT Help Desk will be relocating.  More details will be announced soon so that you’ll know where to find us when you need us!
  • Voicemail to Inbox:  This project is featured in another post, but soon your SMU voicemail will be delivered right to your email inbox.

There are many other projects underway.  Stay tuned to the blog for more details and updates!

Microsoft Forefront Replacement Coming this Month!

Microsoft is discontinuing support for and replacing Forefront, our licensed anti-virus application for SMU Windows machines, with a solution called Endpoint Protection.  OIT will begin deploying this replacement product via LANDesk over the next several weeks.

About Endpoint Protection

Endpoint Protection provides anti-virus and anti-malware protection, detection and remediation capabilities.  The agent runs in the background and daily scans to ensure your computer is free from malware.  If malware is present, it will attempt to clean it.  Machines that cannot automatically clean will appear on a report monitored by OIT.  A consultant is then dispatched to remediate the malware.  This new solution functions the same way as Forefront.  Other than a different icon, you probably won’t notice a difference!

About the Installation

  1. Microsoft’s System Center (the engine behind the new Microsoft Endpoint Protection) will be deployed to Windows computers running the LANDesk agent.  When this happens, you can ignore a pop-up alert from Forefront indicating that new software is being installed.  After System Center installs in the background, a new folder is created under “All Programs” called “Microsoft System Center 2012 R2” which you can also ignore.
  2. endpointAs soon as Microsoft Systems Center installation is complete, Forefront will be uninstalled and Endpoint Protection will be deployed to the computer.  This process will cause two alerts to pop-up on your computer screen which you can safely ignore.  The first indicates that you need to update Forefront, and the second states that you need to install antivirus software.  Endpoint Protection will complete shortly after the two pop-up messages appear, and you’ll see new system tray icon.

The deployment is under testing within OIT.  We are scheduled to complete the test rollout on May 15.  Following the successful implementation, the deployment task will be approved for all SMU Windows machines.

Former Work-At-Home User Information

If you have previously used a home download of Microsoft Forefront on your home computers, a version of Endpoint Protection will no longer be available for faculty and staff to download for home use. For a free alternative, Microsoft offers Security Essentials, which is a free home version of Forefront for Windows Vista and Windows 7. If your home computer run Windows 8, antivirus and antispyware software is built-in, so no action is required unless you prefer a paid antivirus solution.
If you have any questions, please contact the Help Desk at 214-768-4357.

Voicemail Replacement Project

The Voicemail Replacement Project is approaching the pilot phase. When the new service comes online, some exciting new features will be available. In addition to being able to check voicemail with your phone, staff and faculty will also be able to receive voicemail via email. This will provide a text voicemail transcription in your inbox. The new voicemail will integrate with the existing desktop phones, and users will have ability to manage email and calendar items via voice commands.

Unified MessagingWe anticipate that the pilot phase will begin after the end of the spring semester. If you are a faculty or staff member interested in being a part of the pilot group, please contact the IT Help Desk. The Voicemail Replacement Project is a part of the larger Unified Communications Project which seeks to enhance telecommunication services for the campus.

Distributed Antenna Service (DAS): Cell Phone Coverage Update

By Amber Clark

The DAS Initiative to improve cell phone coverage across campus completed phase one of five on March 4th. All carriers (AT&T, Sprint, T-Mobile and Verizon) are present in the Residential Commons.  Phase two is estimated to be complete this August and includes Residence Halls:

  • Shuttles
  • Mary Hay
  • Peyton
  • Virginia Snyder
  • Boaz
  • Morrison McGinnis
  • McElvaney
  • Cockrell McIntosh
  • Hawk
  • Martin


Spam Filter Changes

In response to the ever-present threat of unsolicited email sent to campus, the following changes were made to the SMU email security service on Mospam-countnday, April 20:

  • Messages identified as “definite” spam will be dropped, instead of quarantined. These messages meet or exceed a threshold of 90 on a spam detection scale of 1 to 100. Users will have the option to opt-out of this policy and continue to quarantine “definite” spam by submitting a request to help@smu.edu.
  • A weekly digest email will be sent to users when spam messages are quarantined. This will include a summary of messages inbound to the user which have been quarantined as spam.
  • Quarantined spam will be deleted after 60 days. Previously, spam retention was set to 1 year.
  • Users will have an option to quarantine Marketing Messages. These emails typically advertise goods and services, and may have been directly or indirectly requested by the recipient. Users must send authorization to help@smu.edu to opt-in to this service.
  • Users can also opt-in to spam prevention policies which are more or less aggressive than default. These policies will change the thresholds of messages sent to the inbox vs. those retained by quarantine. Opt-in for these policies will also be handled by requests to help@smu.edu.

Please contact the OIT Help Desk with any questions about spam prevention at SMU, or visit our service page at http://www.smu.edu/BusinessFinance/OIT/Services/Email/SpamFiltering.aspx.