Tech Agents Available at Move-In

Tech Agents

Students, OIT will have Tech Agents roaming the halls during Move-In to assist with getting you connected. Are you having problems with setting up your email? How about getting connected to the wireless? Need to register your devices, or even setting up the channels on your TV? The Tech Agents will be happy to help.

Look for the OIT staff in the red Tech Agents shirts. If you cannot find one, please feel free to contact the Help Desk at 214-768-HELP and we will get one dispatched to your room.

Tech Agents will be available on Wednesday (08/19) and Saturday (08/22) from 12pm – 6pm.

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Nintendos and the Network

Game DevicesAs students arrive on campus, they might find some of their favorite gaming devices not being able to get online. Older Nintendo devices, such as the Nintendo Wii, Nintendo DS, & Nintendo3DS, cannot connect to SMU’s wireless network.

OIT’s Networking Specialist Scott Casebere explains.

Wireless networks support multiple data rates (speeds). Your wireless network adapter automatically selects a data rate which will provide you the best possible throughput given your distance from the nearest access point and based on how much interference it is receiving from other devices nearby.

In a large wireless network, when the very low data rates (ie: 1Mbps and 2Mbps) are used by a client, it degrades the performance of all other wireless clients on that same access point. So, in order to provide a better wireless experience to all users and devices, SMU (and any large wireless network provider) must disable these lower data rates to ensure that clients are only using the higher rates.

Unfortunately, the Nintendo Wii, DS & 3DS cannot connect to the network if these lower rates are disabled. It requires the 2Mbps data rate.

Luckily, SMU’s wired network connections allow for these devices to get online. All rooms in the residential commons provide at least one wired jack per bed. These wired connections will even provide faster access and reliability than the wireless connection. While the Wii does not have a built-in wired network adapter, a USB adapter can be purchased from several vendors for less than $20. As for the Nintendo DS, & Nintendo3DS, this option is unfortunately unavailable.

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Security Alert: Windows 10 Upgrade Scam

Windows 10
Microsoft is in the process of releasing their new Windows 10 Operating System. The software will be available to download free of charge.

Please read carefully!

There are several scams circulating around this new release.  The scammers are pretending to be Microsoft Tech Support and are contacting individuals via phone, email or browser pop-up windows that appear to be legitimate but actually contain malware.

Please do not click on any popup add claiming to be from Microsoft about your Windows 10 upgrade.

OIT is in the process of reviewing the Windows 10 Operating System and ensuring that University applications will continue to function properly with this new OS.  More details regarding the upgrade process will be communicated in the Fall.

Here is the legitimate link on Microsoft’s web site about Windows 10:

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SMU Employees: Free access to online training.

Did you know that you have free access to over 267,000 online video tutorials with is a leading online learning company that helps anyone learn business, software, technology and creative skills at any level of expertise so they can achieve personal and professional goals. Members have access to the video library of engaging, top-quality courses taught by recognized industry experts.

Features of include:


Take related assessments before and after completing a course to evaluate what instruction the user has already mastered and how much they have learned.

Enhanced Playlists

Share playlists with colleagues to recommend courses. You can even share your playlist on Facebook, Twitter, or LinkedIn to show associates what courses you have personally completed.

Access Webinars:

In addition to online training you can enroll in an upcoming webinar or view previously recorded sessions.

To learn more about and to request a license, click here:

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The IT Help Desk has Moved.

We've Moved.

We’ve Moved.

The IT Help Desk has relocated to the main floor of the Hughes-Trigg Student Center for the 2015—2016 school year while the Fondren Library Center is being remodeled.

HTSC with Help DeskOur summer hours are as follows:
Monday through Friday from 8am to 6pm.
Saturday and Sunday, we are closed.

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Classrooms Get Upgrade Over Summer

During the last few weeks of summer, several classrooms in Dallas Hall have been given a much needed upgrade.

2015-09-02_11.53.14Faculty teaching in these rooms will now notice that HDMI is an available source and the black AV box has been moved into the lectern to give you more room to stand. We’ve also re-designed the keypad interface so users can select a laptop input just by pressing a single button. (Previously it was necessary to also make a selection on the small switcher that was under the keyboard tray.) If you want to use your laptop, simply choose VGA or HDMI on the familiar keypad and plug in the appropriate cable. These rooms have also been given new projectors that provide a brighter, clearer image.

Continue reading

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Faculty Media Lab to close during renovations

OIT’s Faculty Media Lab will close on July 23 for the duration of the CUL renovations. The Faculty Media Lab has provided dozens of faculty with a space for multimedia projects, digitizing, and multimedia training.

While the space will be closed, the assistance provided will continue through other areas on campus. General multimedia question and assistance can be obtained by contacting the OIT Help Desk at 214-768-HELP or The SMU STAR Program will still continue to work on faculty and department digital media projects; Please continue to make requests though the help ticket system. For digitizing needs, please contact the CUL’s Norwick Center for Digital Services for availability and assistance.

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New Voicemail System Implementation Begins

Beginning on July 13, OIT will transition the existing campus voicemail system to the new Unified Messaging service. 

This new service will deliver voicemail messages straight to your email mailbox.  A speech-to-text transcription will be included in the email message along with the actual audio file.  In addition, users can call into the voicemail system to retrieve messages as well as access email, calendar appointments and more.  If an individual calls your number but does not leave a message, a missed call notification will be delivered to your email as well.  All of these features (and more) can be controlled from the options menu within

OIT personnel will be migrated the week of July 13.  The week of July 20, a pilot group will be migrated.  This two week period will provide valuable feedback on both the migration process, our communications and our documentation.  We will then schedule the remaining voicemail moves to take place during the months of August and September.

It is important to note that any messages that exist on the current voicemail system will NOT be migrated to the new system.  Once your voicemail is migrated, you will no longer be able to access the old system. Therefore, it is imperative that you review any existing messages and document any numbers or details you may need from those messages before your scheduled migration.  Each person will receive an email with the date of their migration and more detailed instructions.

To view additional information on this new service, visit

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The IT Help Desk is Moving!

Moving Truck

We’re Moving on July 2!

In an effort to better serve you during the Fondren Library Center remodel, the IT Help Desk will be relocating to the main floor of the Hughes-Trigg Student Center for the 2015—2016 school year. We will still be providing the same excellent service that you have come to expect, just in a new location starting July 2.

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SPSS License Renewal

SPSS_logo.svgEvery summer, SPSS goes through a license renewal process. During this time, some customers will be given a countdown for when their license will expire. While this message is distressing, there is a 90-day grace period during which there will be NO disruption of service.

Once SMU has received the renewed licenses, all machines running SPSS versions 21 or 22 and have LANDesk installed will update automatically. Those who have software older than versions 21 and 22 will need to update to one of the two most recent iterations via LANDesk. Those who do not have LANDesk or would like assistance with updating to the two most recent versions should contact the SMU Help Desk for assistance. Version 23 will be made available at this time as well for those who would like to update. And of course, SPSS is available at all times via

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