GoToMeeting Discontinued. Webinars Available on Zoom.

Important update about GoToMeeting

ZoomEffective immediately, users of GoToMeeting will need to transition any scheduled conferences to our new video and web conferencing service, Zoom. This transition is due to a technical error with GoToMeeting forcing us to transition to Zoom earlier than expected. For more information, please see Teaching & Video/Audio Conferencing with Zoom.

Upcoming webinars impacted

If you have recently registered on GoToMeeting hosted by SMU, you will need to re-register on our new webinar system, Zoom.

Below are the registration links for tomorrow’s OIT webinars:

What’s new with Sitecore 8.1?
Wednesday, May 25
1:30 pm – 2:00 pm
Registration Link: https://smu.zoom.us/webinar/register/77d7db60d93955e5dc2040ba88984b7b

Intro to Canvas
Wednesday, May 25
6:00 pm – 7:00 pm
Registration Link: https://smu.zoom.us/webinar/register/6c36f5ef71e3f974dc2040ba88984b7b

We apologize for the inconvenience.

If you have any problems or concerns, please contact
the IT Help Desk at 214-768-HELP (4357).

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Phishing Alert: Help Desk Server Maintenance

Phishing AlertAnother phishing email just hit a number of SMU email addresses.  The message asks you to sign in to the Help Desk server for maintenance. It is sent from an address that is listed as the “Mailbox Helpdesk”. This is not a legitimate message.

Phishing Attempt Email

DO NOT click the link or provide your credentials.

If you do, please contact the Help Desk immediately at 214-768-4357.

Please remember to be on the lookout for these types of phishing emails, and always guard your password carefully.

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PerunaNet Authentication Issues

SMU Wireless
We are currently investigating reports of Authentication Issues with PerunaNet, which initially appear to be impacting Windows clients on campus. We will send an update to your SMU email address as soon as the issue has been resolved.

We apologize for any inconvenience.

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Locker.SMU Migration Update

Inside.SMU
The initial stage of migrating the documents from Locker Org space to the new Organization space on Box is complete. Over the next few days, several OIT staff will configure the various folders in Box and begin assigning permissions to mimic the structure on Locker as closely as possible. As permissions are granted to each folder, an automated notice is sent. Unfortunately, we are unable to suppress those automated notices! The next few days, you may receive several emails from Box indicating that you’ve been added to a collaborated folder. You can simply ignore these messages for now. When you sign in to your box account, you will begin seeing each of these folders in your home directory. In addition, the content that was previously stored on Locker will begin appearing in the appropriate Departmental folders. The process for creating the shared folders and moving the various files into those folders will take about one week.

Thank you for your patience during this migration.

For more details on Box, visit smu.edu/box.

If you have any problems or concerns, please contact the IT Help Desk at 214-768-HELP (4357).

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SMU is a 100% Canvas Campus.

CanvasAs graduation ceremonies reached their culmination on May 14th, Southern Methodist University officially graduated into the next era of course management. Consistent with the announcement and transition plan set forth in last August’s message to faculty from the Office of the Provost, I’m pleased to announce that Canvas has been implemented as the sole course management system for university sources of record. If you haven’t heard by now, Canvas is a cloud-based course management system which offers a modern interface designed to better support the increased teaching and learning demands of higher education in functions such as blended learning, “flipping classrooms,” and providing a more robust overall framework for online education and distance learning activities.

After 12 years of long and faithful service, Blackboard is officially retired from course management duty; no further course shells or course enrollment data will be populated into Blackboard. Starting immediately, all course shells and course enrollment data will be published exclusively to Canvas. For faculty still needing to export course materials from Blackboard for use in Canvas, Blackboard (http://courses.smu.edu) will remain openly accessible for faculty access until June 30th, 2016. If you have any remaining materials on Blackboard, please proceed to retrieve them as soon as possible. If you need assistance with this transition, please contact 214.768.HELP or email help@smu.edu as early as possible, as our time before now and the fall semester will become increasingly limited.

In conjunction with this transition to Canvas, SMU’s embedded Academic Technology Service Directors in each academic unit are in the process of contacting each and every SMU faculty member to ensure that plans are being made to accommodate the transition along existing project timelines. If you require direct consultation navigating this transition and have not yet connected with your department’s Academic Technology Service Director to make a plan, please refer below to the contact for your school or college:

Meadows School of Arts Mousumi Tanha mtanha@smu.edu
Cox School of Business Jeff Liew jliew@smu.edu
Dedman School of Law James Pan pan@smu.edu
Dedman College Dr. Michael Robertson robertsonm@smu.edu
Simmons School of Education Scott Martin smartin@smu.edu
Perkins School of Theology James Pan pan@smu.edu
Lyle School of Engineering Merlin Wilkerson merlin@smu.edu

Please make time between now and June 30th to export any and all course materials you’ll need in any future course. Do not delay! Being sure that you’re prepared now will save anxiety later on.

SMU faculty and students can login to Canvas using SMU campus login credentials. For SMU courses of record, course shells, instructors, TA’s and students are all automatically populated from enrollment data from my.SMU. Between now and continuing into the fall term, OIT will be offering webinars and in-class Canvas training opportunities which cover basic usage to more advanced topics such as utilization of the Gradebook and Assignments. Please find a training that meets your needs here. If you require individual training or coaching—don’t worry—your Academic Technology Services Directors will be hosting and scheduling Canvas Open Labs within each school as well to help you directly with Canvas course migrations.

SMU will retain Blackboard course archives for five years—special archive recovery services will be available after June 30th, but Blackboard archives will not be immediately accessible for use. Faculty may submit individual tickets to the SMU IT Helpdesk for recovery of past Blackboard course materials. Please contact the main SMU IT Helpdesk if you need further assistance at 214.768.HELP or by emailing help@smu.edu.

Important Upcoming Canvas Dates:

May 12, 2016 Spring 2016 Term Closes
May 13, 2016 Canvas transforms into sole course management system for courses of record at SMU (No further my.SMU enrollment data published to Blackboard)
May 13, 2016
to
June 30, 2016
Blackboard (http://courses.smu.edu) still openly available to SMU faculty community for the purpose of course material recovery and for faculty to be able to export past course materials for future usage or archiving
July 1, 2016 Blackboard (http://courses.smu.edu) will no longer be available for open access to SMU community. http://courses.smu.edu will be re-directed to SMU Canvas login splash page

 

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Sitecore 8.1 Upgrade Update

SitecoreSince the release of our current version of Sitecore in 2008, Sitecore has grown from a platform that provides simple web experiences to one that enables users to become truly engaged with their customers. The upgrade to Sitecore v8.1 comes with a completely updated user interface and API that make the system more efficient and extremely extendable. This update enhances our ability to support, promote and leverage the application to meet the needs of the campus community.

The OIT Web Team has been working through the upgrade process on a test system. The Sitecore application upgrade process is a step by step approach of installing and then verifying updates until we reach the current release. The process originally involved over 70 steps, but the team was able to consolidate those steps to a little over 50.

After the test server upgrade, the Web Team recruited the Web Captains in the schools and departments to put the test system through its paces. Since some areas have customized widgets and frameworks, those customizations needed to be tested with the upgrade. Around 25 issues were reported by the Web Captains in their testing. The Web Team had resolved most of those issues when they came across a critical flaw involving the web forms.

The Web Team is working with Sitecore support and other universities to resolve this issue. At this point, we are delaying the Sitecore 8.1 update. We will reschedule after we are confident the web forms are working correctly and in a sustainable manner.

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Teaching & Video/Audio Conferencing with Zoom

ZoomAvailable now, Southern Methodist University has expanded services for Zoom, a cloud-based video conferencing and web conferencing service, as the primary eLearning tool for delivering easy-to-use,  high-definition video/audio conferencing capabilities to faculty and students.  Brought to campus in January 2015 as part of a pilot initiative, Zoom has proven a reliable, future-forward and cost-effective collaboration tool which is easy to use on just about any device (even Linux!).  As Zoom transitions from pilot initiative and into a supported service, Zoom will also be replacing SMU’s current GoToMeeting conferencing service.

Over the next few months, OIT’s Academic Technology Services team will be integrating Zoom within Canvas and will be configuring Zoom for use with SMU’s single-sign-on technology so that you can use your SMU login credentials for access.  Short-term Zoom Webinar licenses are also available but limited–please contact the IT Helpdesk for more information about webinars.

Suggested Uses for Zoom

1:1 Meetings with Students

Schedule meetings with students that you would normally meet face-to-face by using a Zoom meeting. If you have distance students, or when bad weather prohibits travel to campus, meetings and/or classes can still be held over Zoom (up to 50 participants).

Virtual Office Hours

With Zoom you can offer virtual office hours from any location anywhere in the world (with Internet accessibility). Send your students or collaborators an invite through email or post the meeting information on your Canvas course site as to the “office hours” that you will be available.  Scheduled Zoom office hours create an active virtual “office” where students can come and go as needed.

Paper & Research Reviews

Using the Zoom Share Screen feature, you can have students or colleagues submit work for real-time review during a live Zoom session. Share Screen allows you to provide real-time feedback on work and to allow for any synchronous clarification as needed.

Exam Review Sessions

Launch a Zoom session and allow students to enter as necessary. Faculty members can choose to either moderate a student led review or to lead the review on their own.

External Research Collaboration

Need to host a research discussion or virtual seminar with up to 50 attendees? No problem!  Create a Zoom session!

Recording Lectures, Meetings, & Sessions for Asynchronous Playback

Using Zoom’s recording functionality, all Zoom content can be recorded directly to your hard drive for future reference or future use in creating content for hybrid teaching.

Getting started with Zoom

  1. Submit a Zoom account request to the IT Help Desk by calling 214.768.HELP or by emailing help@smu.edu. You will receive an email notification when your account has been created.
  2. Once you’ve created a Zoom account, simply navigate to smu.edu/zoom to log in and host a meeting!

Zoom Requirements

System Requirements

  • Internet connection
  • Speakers & microphone—built-in or USB plug-in or wireless Bluetooth
  • Webcam or HD webcam—built-in or USB blug-in
  • Or, an HD cam or HD camcorder with video capture card

Supporting Operating Systems

  • Mac OS X with Mac OS 10.7 or later
  • Windows 10, 8.1, 8, 7
  • Linux

Supported Tablets & Mobile Devices

  • iOS and Android devices
  • Surface Pro 2 & 3
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Appspace upgrade is nearly complete.

AppspaceThis month, OIT upgraded the Appspace (formerly Nexus) software that runs the various digital displays on campus. The vendor has installed our digital signage solution on a more robust server with the latest version of Appspace. The vendor also provided training to current users of the software.

In that training, we discovered some issues with the permissions. Some users were not able to create new signage applications but were allowed to edit already created ones. We are working with the vendor to resolving this issue and hope to have a resolution soon.

One feature our team was able to implement was an improved login. In the past, you would have to use a unique password, and not your SMU one, to log on to the system. On the new system, you will log in using your SMU ID and password for edit content on the digital signage.

The new system will also have a new URL – appspace.smu.edu. Our next task will be to join all of the existing players to the new server, which is done by launching the Appspace player application on each player PC. We will be contacting the signage owner to arrange a time for the switch. Once we make the configuration switch on each player, we will ask the owner to verify with the signage is functioning and the editors can log on to the system and edit content.

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SharePoint Online Update

SharePoint OnlineThe upgrade from Inside.SMU to SharePoint Online continues. OIT recently transitioned their site to the cloud effortlessly. Site migration will happen at departmental levels with the Central University Library team sites and SMU Library sites over the weekend of June 24th. After the library site migration, other departments will be scheduled with tentative dates in June and early July. A representative from OIT will contact site owners prior to the migration. You can watch a preview of the new SharePoint Online after the break. Continue reading

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New In-Depth Canvas Sessions Announced

Canvas LMS LogoNeed some more assistance with the finer points of SMU’s new Canvas LMS? OIT has scheduled additional training sessions over the summer that cover advanced topics ranging from grade books to modules. Just like the basics sessions OIT has given through the spring semester, these summer sessions are walk-in only, so stop by on any of the dates!

Below is a list of the upcoming sessions, their locations, and their dates and times. For any questions regarding these sessions, please contact your academic technology liaison in your department.

Schedule of Courses

June 3, 1PM Intro to Canvas (Condensed) Crow 186
June 3, 2PM Assignments & Grade Book Crow 186
June 6, 10AM Quizzes Hughes-Trigg
June 6, 11AM Mastering Modules Hughes-Trigg
June 13, 2PM Intro to Canvas (Condensed) Webinar
June 23, 10AM Intro to Canvas (Condensed) Webinar
 July 11, 3PM Canvas Course Set-Up Workshop Crow 186
 July 11, 2PM Assignments & Grade Book Crow 186
 July 20, 10AM Quizzes Crow 186
 July 20, 11AM Mastering Modules Crow 186
July 28, 10AM Assignments & Grade Book Crow 186
July 28, 11AM Canvas Course Set-Up Workshop Crow 186
August 5, 1PM Intro to Canvas (Condensed) Crow 186
August 5, 2PM Assignments & Grade Book Crow 186
August 8, 2PM Quizzes Crow 186
August 8, 3PM Matering Modules Crow 186
August 8, 4PM Assignments & Grade Book Crow 186
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