Appspace v5.8 Now Available for Digital Signage

Appspace logoWe have upgraded our digital signage solution Appspace (formerly known as Nexus On-Demand) and are now able to deploy the updated digital signage system campus-wide. This latest version will enable new features, performance improvements, better browser support, and the ability to add additional networks to support more players on campus. Continue reading

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Update your iPhones Now!

iOS 9.3.5 UpdateYesterday, Apple released the iOS 9.3.5 update. You need to install it now. Yes, right now! You can read the rest of this while your iPhone is updating.

We don’t usually push for people to update their devices so firmly, but a major security hole was found that would allow nefarious types to “read text messages and emails and track calls and contacts. It can even record sounds, collect passwords and trace the whereabouts of the phone user.” according to the New York Times.

In fact, Lookout security researcher Mike Murray stated “We realized that we were looking at something that no one had ever seen in the wild before.” in an interview with Motherboard. “Literally a click on a link to jailbreak an iPhone in one step. One of the most sophisticated pieces of cyberespionage software we’ve ever seen.”

On the plus side, Apple just released a patch to fix this massive security hole, and, if you haven’t already, you should download and install it immediately. We also recommend installing the update on any other iOS devices you may have, such as an iPad 2 and even an iPod touch (5th generation).

For information on the security content of Apple software updates, please visit this website:

For more information on the Zero-Day exploit and how it was used against a UAE Human Rights Defender, please visit Citizen Lab.

If you have any problems or concerns, please contact the IT Help Desk at 214-768-HELP (4357)

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Back to School Phishing Attempt

It’s only the first day of classes and we have our first phishing attempt. Criminals are using the craziness of the first day back and lack of awareness by the newest members of our community to try and steal you personal information. If you receive an email with the following message, please delete it. If you did click on the link, please contact the IT Help Desk immediately at 214-768-HELP. This message was not sent from the University and is a phishing attempt.
If in the future, you have any questions about the validity of a message, please feel free to contact the IT Help Desk at 214-768-HELP.

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OIT Resources & Support for Students

Many SMU students are unaware of the vast resources available at their fingertips. As we have entered the back to school season we’ve put together this list of resources and reminders for you. As always, if you have any questions about any of them feel free to reach out to the IT Help Desk. Continue reading

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Attention Lyle Students: Lyle Computer Labs Changes

Lyle Computer Labs Require SMU IDThis summer, OIT has updated many of the Lyle computer labs. During this update, we enabled all computers in the Lyle computer labs to use the SMU ID number and password for login.  When using the machines in the lab, you no longer will use your Lyle account, except for accessing specific research environments.

Another change was the deployment of the new Pay-for-Print system, PaperCut, in the various labs. The labs printing are now using PaperCut to manage student print quotas which is contiguous throughout SMU. The print quota allotted to each student has not changed from the previous year.

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Canvas Tips for Students: Choosing Favorite Courses

Canvas Tips & TricksAs classes get underway, you may notice that many classes are starting to fill up your Courses list in Canvas. If a particular class will not be using Canvas or if there are still classes from the previous semester showing up, you have the option to clean up your course list for easier use. Today’s tip shows you how to do just that! Continue reading

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Getting Connected at SMU

Having trouble getting connected to the SMU campus network?

Here are some quick things to know:

  • High-speed wired connections are available in all residence halls and study rooms, but your devices must be configured to obtain an IP address automatically.
  • If you are connecting devices to the wired network or wirelessly via SMU_Guest, these must be registered annually in order to obtain an internet connection.
  • The network registration portal allows you to register your devices for use in the residence halls, including gaming devices, Smart TVs, Apple TVs etc.
  • Although many printers have wireless print capability, unfortunately, they will not work for wireless printing on campus. This would allow anyone and everyone to print to your printer!  Please connect to printers via USB cable.
  • PaperCut Pay-for-Print Systems are available at various locations on campus. Find out more here:
  • PerunaNet is the secured wireless network on campus and is available in all of the residence halls, fraternity houses and sorority houses. Find out more about networking on campus here:
  • Some devices do not support the security configuration on PerunaNet, so please use the SMU_Guest network to connect these devices (ie. gaming devices and Apple TV).

Have more questions?  Visit

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Lyle Unification Project Update: August 2016

Over this summer, OIT has worked diligently to unify Lyle services. We have made progress with networking, including wireless, and lab updates over these past months.

The Lyle wired networking equipment was updated to the latest software providing more security and stability. We have also inventoried the wall jack locations to increase our response time when tickets are generated. Continue reading

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CylancePROTECT Protects SMU Campus

CylanceCylancePROTECT is an advanced threat protection program that utilizes machine learning and artificial intelligence to categorize files and running processes. Files deemed ‘unsafe’ or ‘abnormal’ are quarantined, while memory exploit attempts are blocked. Unlike traditional antivirus solutions, Cylance does not rely on daily virus definition updates or weekly system scans. This means it will use less CPU, save memory, and be easier on your hard drive, which should provide a better user experience for you. Continue reading

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Improved Classroom Controls Now Available

There is little question that the classroom is the most prominent place on any university campus. With all of the frequent changes in technology utilized in the educational process, our classroom equipment requires constant attention to make and keep SMU on the cutting edge of what’s needed to shape the next generation of world changers.

Classroom keypadOIT has taken immense strides over the summer to update and improve classrooms across campus. One of the largest projects has been to consolidate the multiple types of control systems into fewer and simpler configurations. This means that no matter what classroom you’re in, the controls for the audio/visual equipment will be the same or very similar. Plus the controls will be easier to understand and more reliable when it matters most. Continue reading

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