Hot To Capture a Screen Shot with Mac OS X

About Technology’s blog by Sue Chastain provides a list of many ways that you can take a screenshot on a Macintosh computer using various shortcut keys and Apple’s bundled utility, Grab.

about technology

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Student Email Migration

O365-email-header2Here are a few things you need to know about the student email migration to Microsoft Exchange:

  • After migration, you will have 50 GB of storage in your email mailbox.
  • Your email address will not change.
  • All of your content will be moved from your current mailbox.
  • You will still have access to the full SMU Address Book.
  • You will keep your email even beyond graduation!
  • The POP protocol will no longer work after the account migration. If you have configured gmail to pull in your SMU email account, this feature will no longer work via POP after the migration.
  • If you have delegated permissions to your account or shared account folders with another individual, those permissions will break until that individual’s mailbox is also moved.

Migration Steps

  • Step 1: Identify Large Emails/Attachments
  • Step 2: Review of the Migration Process
  • Step 3: Access Your New Mailbox after Migration
  • Step 4: Reconfigure Email Clients after Migration

Step 1: Identify Large Emails/Attachments

Any attachments or emails larger than 25 MB will cause the migration of your account to fail.  If this occurs, we will contact you to remove the message and reschedule the migration of the account.  If you believe you have a message that exceeds this size limit, please download the attachments onto your computer and then delete the message from your account.

Step 2: Review of the Migration Process

You will receive an email notifying you of your assigned day for migration. Within 24 hours of that assigned day, a process will begin to copy your current mailbox contents to your new Office 365 mailbox.  You will still have full access to your current email through or any configured email clients.

Between 7am and 8am on your assigned day, the final synchronization will occur.  If you are logged into webmail or any email clients at that time, you will simply receive an error.  At that point, you will need to begin accessing your email through Office 365. Interruption to your email access should be less than 5 minutes.

Step 3: Access Your New Mailbox after Migration

To access your new mailbox after migration:

  1. Go to
  2. Click Login
  3. Enter your email address as the username
  4. You will be redirected to another login page
  5. Enter your account password
  6. You can now access your mail by clicking the Outlook link in the menu bar.  You can switch between other Office 365 services licensed for your account (such as OneDrive) by using that main menu bar as well.

Step 4: Reconfigure Email Clients after Migration

If you have configured your email account on a mobile device or email client, you may need to delete and recreate your device’s email account.  For detailed instructions visit

The general information required for the account setup is listed below:

  • Account Type: Exchange/Corporate
  • Email: your email address using the format (
  • Server:
  • Domain: leave this field blank
  • Username: your email address using the format (
  • Password:  your SMU password

For more information, please visit


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Free Office 365 for SMU Students

HigherEd_eBlast_Dean_HeaderEveryone at SMU is united behind a single goal – help prepare our students to become the best they can be. Now, there are exciting news that aim to go a long way to achieve that goal, we are providing Office 365 to every one of our students for free. This automatically updatable, subscription-based software ensures our students always have the latest version of Word, Excel, PowerPoint, OneNote, and more for as long as they’re a student here and the program continues. According to an IDC study, students with Microsoft Office skills are better prepared for work in the professional world and we are pleased to help our students on their road to success.

• Install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad!)

• Use with OneDrive for automatic device syncing

• Gain valuable skills on the world’s most popular productivity software

• Use the same programs as the faculty to ensure full file fidelity

This offer is available to all students at SMU. To get your free Office 365, visit and follow the download instructions. If you have any trouble, view our service page or contact the IT Help Desk for assistance.

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Creating Animated GIF’s in Photoshop

by Moez Janmohammad

This brief tutorial shows you have to take a 5-10 second video and convert it to a GIF with Adobe Photoshop.

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Inside.SMU Permissions

How secure is Inside.SMU and who uses it? This webinar will show you how to utilize Inside.SMU’s permissions features for specific audiences. We will explore the differences between Site permissions, and setting up permissions at the Library and List level as opposed to individual items. We’ll also show you how to grant and test permissions to make sure they are applied correctly.

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Office Time Saver: Customize How Documents are Saved

I author a lot of documents, and when it’s time to save them, I generally need to save them on our server. In fact, 90% of my documents end up in a shared drive. Currently, when I go to save my Word document (or any other Office Doc  I’m working on), I have to navigate from the defaults Document folder and scroll to the server I want to save to.  It’s really a waste of time to do that every time you save a doc, so here’s a quick time saver tip when you generally save somewhere besides the default location.

From the Office program that you want to change the save options:

  1. Go to the File tab.
  2. Click Options.
  3. Select Save.
  4. Locate the Default local file location and find your new default folder.
  5. Click Ok.
  6. Do a happy dance around your desk. You just set up your office application to work for you more efficiently! :)

Office quick tip

Stay tuned for other quick tip Office time savers!



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Sitecore Basics Webinar

Are you new to Sitecore, SMU’s Web Content Management System? Are you a user, but you’re not using it regularly enough to remember how to use it? We can help. The Sitecore Basics class will cover everything you need to know to get started using Sitecore.

Topic Covered Include:

  • Logging in to Sitecore
  • Customizing your Toolbar
  • Creating New Pages.Uploading Media, such as PDF files and images
  • Inserting images into Pages
  • Linking to Pages and Media
  • Using Widgets
  • Staging your pages for review
  • How to preview your site
  • Making your content live

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About Wiki.SMU



Wiki.SMU is an online documentation system that allows for collaboration and shared editing of articles.


  • Instructons/ How- to articles
  • Process documentation
  • Frequently-updated documents
  • Document versioning

Benefits of using Wiki.SMU

  • Wiki documentation is available on the web, from anywhere.
  • Viewing and editing wiki pages can be restricted to certain network users and groups.
  • Information in one page can be used in other pages, making frequently-updated information easier to manage.
  • Documents are indexed and easily searchable.
  • Editing uses a simple graphical interface; pictures can be pasted directly into page.s
  • Wiki documents are versioned: changes are tracked over time.

Requesting a Wiki

Faculty and staff may request a wiki for instructional or departmental usage. The request form can be completed via the Online Support Center.

For more information on Wiki.SMU, click here. You will need to login with your SMU ID and password.

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Internet Browser Troubleshooting

By Rachel Mulry

The IT Help Desk receives reports daily from individuals having trouble using different websites. These reports seem to be growing more and more frequent and functionality within websites seems to be impacted with each browser upgrade. The following are some troubleshooting tips we use which may help you the next time an application isn’t working as expected in your browser!

1 Clear the Cache:

As you navigate sites on the internet, your browser stores various pieces of information in a temporary storage called Cache. When you visit the same page for a second time, the browser speeds up the display time by loading the pages locally from the cache instead of downloading everything again. This sometimes results in older versions of web pages being displayed, along with problems on registration and authentication pages. Clearing the cache simply forces the browser to reload the latest and greatest version of that site. Each browser will have slightly different steps for doing this. We recommend doing an internet search for “how to clear the cache for ___ (enter your browser of choice)”.

internet explorer 102 Use the Supported Browser Version:

This can be a tricky one as applications tend to vary with their supported browser list! Most applications are written to be compatible with the major browsers: Internet Explorer, Firefox, Chrome and Safari. However, many of these have a specific version that they test and certify. If you are using an older browser version, you may need to upgrade the browser to restore functionality. Of course, this may impact functionality on another site too! So if you have an application that requires an older browser, you may need to have a second browser installed.

Compatability View Settings3 Try Compatibility Mode in Internet Explorer (IE)

IE has a few features built in that help resolve a number of browser issues. Try adding the site to the compatibility view to see if that resolves the issue. To do this, click the Tools button and then select Compatibility View Settings. Add the website to the list of sites.

Trusted Sites4 Try Trusted Sites in Internet Explorer (IE):

Another option is to add a site to the Trusted Site list. Sites under this list are subject to a less restrictive browser security policy; therefore only do this if you really trust the website! To add a site to the Trusted Site list, click ToolsInternet OptionsSecurityTrusted Sites. Click the Sites button and add the URL of the site.

5 Check for Pop-Up Blockers:

Pop-up blockers are built into the browser for a good reason!  They help prevent some malware from being installed if you happen to visit an infected website! However, some applications use pop-up windows to display information. Typically, you’ll see an icon notifying you that a pop-up window has been blocked and asking for permission to allow that window. Sometimes however, the site just seems unresponsive and no icon appears. If it is a trusted website (such as my.SMU), you should configure your browser to always allow pop-ups for that site.

6 Try a Different Browser:

It’s actually not a bad idea to have multiple browsers installed on your computer. That way, you can test a troublesome application in another browser to see if the functionality is better with the new environment. I tend to use two different browsers regularly and know which apps work best for me in each browser. With the number of application I use regularly, one browser just doesn’t seem to work properly across all of them!

If the steps listed above still do not resolve the issue, you may want to disable any add-on toolbars or features or consider resetting the browser completely. These are more extreme actions and should only be done after the other troubleshooting has failed to work. In most cases, the steps above do the trick!

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Lyris Email Lists

Have you been looking for a bulk email option that allows you to use non-SMU emails? Or maybe you want to start a conversation chain for a class? Then take a few minutes and check out this mini-webinar by Assistant Director of the IT Service Desk, Rachel Mulry. She’ll show you the in’s and out’s of requesting a Lyris list and its features.

(The video feature of the webinar comes in at about 1:09; however, the audio works from the beginning.)

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