New In-Depth Canvas Sessions Announced

Canvas LMS LogoNeed some more assistance with the finer points of SMU’s new Canvas LMS? OIT has scheduled additional training sessions over the summer that cover advanced topics ranging from grade books to modules. Just like the basics sessions OIT has given through the spring semester, these summer sessions are walk-in only, so stop by on any of the dates!

Below is a list of the upcoming sessions, their locations, and their dates and times. For any questions regarding these sessions, please contact your academic technology liaison in your department.

Schedule of Courses

June 3, 1PM Intro to Canvas (Condensed) Crow 186
June 3, 2PM Assignments & Grade Book Crow 186
June 6, 10AM Quizzes Hughes-Trigg
June 6, 11AM Mastering Modules Hughes-Trigg
June 13, 2PM Intro to Canvas (Condensed) Webinar
June 23, 10AM Intro to Canvas (Condensed) Webinar
 July 11, 3PM Canvas Course Set-Up Workshop Crow 186
 July 11, 2PM Assignments & Grade Book Crow 186
 July 20, 10AM Quizzes Crow 186
 July 20, 11AM Mastering Modules Crow 186
July 28, 10AM Assignments & Grade Book Crow 186
July 28, 11AM Canvas Course Set-Up Workshop Crow 186
August 5, 1PM Intro to Canvas (Condensed) Crow 186
August 5, 2PM Assignments & Grade Book Crow 186
August 8, 2PM Quizzes Crow 186
August 8, 3PM Matering Modules Crow 186
August 8, 4PM Assignments & Grade Book Crow 186
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IT Training: Canvas, Sitecore 8.1, and a contest for staff

 

New Canvas trainings
Canvas Now that Blackboard is no longer an option, get up and running with the Canvas Learning Management System (LMS). These walk-in sessions will introduce you to the Canvas interface, creating course content, customizing your course’s look and feel, plus assignment grading. Find the full schedule on the IT Training page.


What is new in Sitecore 8.1
Sitecore We will be offering several courses in using the newly upgraded Sitecore 8.1, SMU’s Web Content Management System, later this summer. Until then, join us for “What’s New in Sitecore 8.1.” We will go through the new interface and highlight the changed from the current version of Sitecore. To register for one of the webinars, please visit the IT Training page.


President’s Picnic Contest
scooterAs part of the SMU Staff Association’s annual President’s Picnic, OIT will be there to join in the celebrations with giveaways and fun prizes! Staff, stop by our booth at the picnic on May 18th to learn more about OIT’s services including our lyndaCampus service which provides staff, faculty and students with thousands of courses on hundreds of topics.To make it even easier for you to watch Lynda.com courses, we’re giving away three Roku Streaming Sticks to three lucky staff members so you can watch courses (and also Netflix and other streaming services in your free time) on your television! We’ll be giving two away during the picnic, but follow the instructions below for a chance to win one right now.

Just simply log onto smu.edu/lynda at anytime between now and May 17th and watch at least one video and you will be entered into a drawing for a Roku Stick! The winning staff member will be announced during the picnic.

Also, we’ll be giving away a scooter from our friends at Qualtrics, so you can cruise around campus in style!

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Office for 2016 is Here! Learn About New Features.

Office 2016The wait is over for both Windows and Mac users for the latest version of Microsoft Office: Office 2016. Along with a new look to better match Windows 10, it also has a few handy new features that Office 2010 and 2011 were lacking.

If you’re worried about getting a solid understanding of Office 2016’s new features and how they can help your work/study processes, we’ve got you covered. Through our partnership with Lynda.com, SMU students, faculty, and staff can access in-depth tutorials on the changes in this new version for both Windows and Mac. Just click on the links below, log in with your SMU ID and password, and you’re ready to go! Continue reading

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New AntiVirus Software Coming Soon

CylanceOIT is currently testing a new antivirus application called CylancePROTECT.  Cylance is a robust and powerful application that blocks virus and malware threats before they take hold.  Rather than relying on particular virus definitions, Cylance targets behavioral patterns of threatening applications.  Certain applications that are benign yet exhibit some of these behavioral patterns can be whitelisted for the organization at the administrator level.  The product is much more effective but does shift some of the oversight responsibility to the IT security administrators.
CylancePROTECT
We have deployed Cylance only to OIT computers to review the behavior and effectiveness of the application.  We are releasing Cylance to all Macs over the next few weeks in preparation for the end of our McAfee subscription.  Mac users will begin to see the Cylance application on their IT managed computer.  It will run initially in monitoring mode only.  After the two-week review, we will convert it to blocking mode and then remove McAfee from those systems.

More detail regarding the deployment of CylancePROTECT to Windows and Linux computers will be sent later this summer.

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End of Term Course Conclusion for Canvas

Canvas LMS LogoAt the end of every term, (dates are set in accordance with the academic calendar) all Canvas courses for that term will automatically be concluded.
When all courses are concluded at midnight the last day of the term, students will then transition to “Read-Only” access. Instructors will have an additional 14 days of “Full Access” after that, in order to complete grading.

If your course dates exceed the normal term, please call the help desk to put in a ticket and we will contact you to help adjust your course.
If you have an incomplete, please call the help desk to put in a ticket and we will contact you to help make the adjustment.

Spring 2016 dates

Student full access ends midnight May 10th
Instructors full access end midnight May 24th

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The Help Desk is Moving Back to FLW

We're Moving
Help Desk in FLW
On May 23, the Help Desk will be relocating from the Hughes-Trigg Student Center back to Fondren Library West.  We are looking forward to providing top-notch support in a beautifully renovated space, and in a convenient, central location on campus.

Summer Hours beginning June 1st:

Monday through Thursday  8AM – 9PM
Friday  8AM – 6PM
Saturday and Sunday 12PM – 6PM

Contact Information:

Phone:  214.768.4357
Email:  help@smu.edu
Submit a Ticket Online:  help.smu.edu

Classroom Emergency Support

 Please phone 214-768-8888 to request assistance.

Page updated 05/16/2016 to fixed summer hours.
Page updated 05/17/2016 to add exact move date.
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Phishing Alert: Updated Mail Servers

Phishing Alert

We have received several reports of another round of phishing emails today.  These appeared to come from an SMU email address and includes a message similar to the following:

Phishing Email

The links in the email directed to an external login page that captured SMU credentials once entered.

Please be extra cautious and guard your account information, and remember that we will never ask you to verify your account information, or provide your password or any personal information via email.

If you did fall victim to the phishing email, please change your password immediately at smu.edu/password and contact the IT Help Desk by calling (214) 768-4357.

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President’s Picnic Contest

scooterAs part of the SMU Staff Association’s annual President’s Picnic, OIT will be there to join in the celebrations with giveaways and fun prizes! Stop by our booth at the picnic on May 18th to learn more about OIT’s services including our lyndaCampus service which provides staff, faculty and students with thousands of courses on hundreds of topics.

To make it even easier for you to watch Lynda.com courses, we’re giving away three Roku Streaming Sticks so you can watch courses (and also Netflix and other streaming services in your free time) on your television! We’ll be giving two away during the picnic, but as a staff member you can get a chance to win one right now.

Just simply log onto smu.edu/lynda at anytime between now and May 17th and watch at least one video and you will be entered into a drawing for a Roku Stick! The winner will be announced during the picnic.

Also, we’ll be giving away a scooter from our friends at Qualtrics, so you can cruise around campus in style!

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Check your Pony Balance with the SMU Mobile App

With the recent update to the SMU Mobile App, you might have noticed a new button on your home screen, ID Card Balances. You can now check the balance on your Pony Express, Flex dollars, and all active meal plans with the SMU Mobile App. This feature was highlighted in the SMU Mobile student advisory session held last fall as one of the top five features students would like to see as part of the SMU Mobile App.

SMU Mobile - Check Pony Account BalanceTo view your balances:

  1. Click the ID Card Balances button.
  2. Enter your SMU ID number and password.
  3. Click Login.
  4. View your current balances. The account balances update every 30 seconds.

Some of the other top features requested by the SMU Mobile student advisory group are shuttle bus locations, Mail Center check-in, and parking availability. If you have suggestions or feature requests for the SMU Mobile App, please contact the Student Senate Committee or email mobile@smu.edu.

SMU Mobile App is available as a free download on iOS and Android. For all other devices, visit mobile.smu.edu.

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Appspace May Update

AppspaceThe Appspace (formerly Nexus) server has been upgraded, and the content has been migrated over. We are currently testing the server. We have a trainer on campus this Thursday at 10 AM for anyone interested in learning the new system. You can register for the training by going to smu.az1.qualtrics.com/SE/?SID=SV_6A1FRwz1sXcVokB. If you are not able to make the training will offer additional training later this summer.

If you have any problems or concerns, please contact the IT Help Desk at 214-768-HELP (4357).

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