Category Archives: Tech Tips

Duo Two-Factor Authentication Live Thursday April 7.

At 9:30 AM on Thursday, April 7, 2016, OIT will implement two-factor authentication for SMU staff to certain online services, starting with my.SMU. On April 21st, the two-factor authentication requirement will be expanded to all SMU employees. The two-factor authentication … Continue reading

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Unified Messaging: Your New Voicemail System

In this webinar, learn more about the new voicemail system. Discover all of the new features Microsoft Unified Messaging brings to SMU! View the webinar after the break.

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Working Smarter with Apps.SMU

Apps.SMU provides access to a variety of applications within a virtualized environment, removing device and OS barriers and allowing access to the applications from almost any device with an internet connection. For first-time users of Apps.SMU, reading through the Installation Instructions found … Continue reading

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Setting Up Duo Two-Factor Authentication at SMU

The following steps are our recommendation for the initial setup of Duo’s Two-Factor Authentication (2FA) at SMU. Install the Duo Mobile app on a smartphone or tablet. Enroll your mobile device with Duo. Activate Duo Mobile for your Device. Add a … Continue reading

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Adding a Collaborator in Box

Box@SMU provides the ability to invite other users or collaborators to share and edit content in your Box account. There are some parameters to be observed in the early deployment stages at SMU. Inviting a collaborator To invite a collaborator … Continue reading

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Moving Files within Box

So you have a folder full of files in Box, and need to move them to another location. Here’s how to do it in 3 easy steps. Open the folder in the Web UI, and click the box to select … Continue reading

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How to avoid the computer trap even TODAY’s Natalie Morales fell for

On Friday, our Chief Security Officer George Finney discussed the popularity of recent phone scams and how someone could hack you over the phone. While we focused on the cold-calling version of this scam, there is another popular one that … Continue reading

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How to remove voice mail transcriptions from Unified Messaging Voice Mail

The new campus voice mail service (Exchange Unified Messaging) has a feature which provides text transcriptions of voice mail messages to the Inbox by default. The accuracy of these text transcriptions may suffer for callers with accents, or poor quality … Continue reading

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UM Voice Mail: Where is my PIN notification?

As we continue the roll out of our voice mail replacement solution (Microsoft Exchange Unified Messaging, or UM for short) to faculty and staff, a few users have reported that they have not received the PIN notification once their mailbox is set … Continue reading

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Preparing & Building Courses in Canvas

When teaching any online course for the first time, course materials and files must be readied and assembled for course uploading.  Creating new organizational folders for each course is one easy starting point for ensuring that your course materials for the … Continue reading

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