Category Archives: Tech Tips

Getting started with Duo

Installing the Duo Mobile App The Duo Mobile app allows you to approve your connections at anytime with just a swipe and a click on your smartphone. In preparation for the two-factor authentication using Duo, please download the Duo Mobile app. In … Continue reading

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Watching Lynda on TV

While the tutorials available at Lynda.com are wonderful, sometimes you don’t want be stuck behind a computer watching them. Maybe you want to take advantage of many of the documentary shorts and insightful discussions they have on Lynda, but from the comfort of … Continue reading

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Microsoft ending support for older browsers

Microsoft will soon stop supporting older versions of Internet Explorer and will only continue to support Internet Explorer (IE) 11 and their new Edge web browser. In fact, you may begin receiving prompts to upgrade your version of IE from … Continue reading

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How to record a greeting for a secondary extension in Unified Messaging

Some SMU users have multiple extensions assigned to their personal mailbox for Unified Messaging Voice Mail. The secondary extension could be a department number or resource phone. By default, the same voicemail message will be played for all extensions assigned to a … Continue reading

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How to reset your PIN in the new voicemail system

When enabled for our new voicemail system (Microsoft Exchange Unified Messaging, or UM), you received a notification email with a temporary PIN. This PIN allows you to access to the voicemail system. If you are a new users, you will … Continue reading

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Connecting Box.SMU and Linux

If you are primarily a Linux user and have started using Box.SMU, you’ve probably noticed that the incredibly useful Box Sync application is not available for Linux. Don’t worry, there is an out-of-the-Box solution for Linux users. While it isn’t … Continue reading

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Holiday Help? Information About the Coming Break

As the winter holidays approach, everyone is gearing up to take well-deserved rest and time with their friends and family. During the winter break OIT will be closed; therefore tickets and e-mails will not be processed as they normally are … Continue reading

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What happened to Qualtrics?

If you’re reading this then you’re likely to have signed into Qualtrics one afternoon hoping to quickly retrieve some piece of data and was shocked to see the new look and feel. After being a user of their previous version … Continue reading

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How do I change my greeting in the new voice mail system?

We have begun migrating faculty and staff to our new voice mail solution, Microsoft Exchange Unified Messaging. A common question is, “How do I record a custom voice mail greeting?” UM offers a few options, including allowing separate greetings for … Continue reading

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Thinking of Using SMU Email for Your Marketing? Think Again.

With over 11,000 students available to you through the Outlook address book, you might think this is a great group to market your services or product. They are SMU students. You are a SMU student. You have that natural connection and why … Continue reading

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