Category Archives: Outlook

O365 and “Clutter”

Last summer, Microsoft introduced a new feature for email accounts hosted in Office 365.  The feature, known as Clutter, helps manage your inbox by filtering out the low-priority email.  The email server keeps track of the messages you read and … Continue reading

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How to remove voice mail transcriptions from Unified Messaging Voice Mail

The new campus voice mail service (Exchange Unified Messaging) has a feature which provides text transcriptions of voice mail messages to the Inbox by default. The accuracy of these text transcriptions may suffer for callers with accents, or poor quality … Continue reading

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How to record a greeting for a secondary extension in Unified Messaging

Some SMU users have multiple extensions assigned to their personal mailbox for Unified Messaging Voice Mail. The secondary extension could be a department number or resource phone. By default, the same voicemail message will be played for all extensions assigned to a … Continue reading

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How to reset your PIN in the new voicemail system

When enabled for our new voicemail system (Microsoft Exchange Unified Messaging, or UM), you received a notification email with a temporary PIN. This PIN allows you to access to the voicemail system. If you are a new user, you will … Continue reading

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How do I change my greeting in the new voice mail system?

We have begun migrating faculty and staff to our new voice mail solution, Microsoft Exchange Unified Messaging. A common question is, “How do I record a custom voice mail greeting?” UM offers a few options, including allowing separate greetings for … Continue reading

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Issues with Outlook for Mac and El Capitan

Looks like another major application is having problems with Apple’s latest OS release, El Capitan. This time, the popular email client Microsoft Outlook for Mac is having difficulty with the OS. The problem identifies itself when the application tries to connect to … Continue reading

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Resist the Urge to Answer the Email Now

It’s so easy to quickly reply to email as soon as you receive it. Consider scheduling times to process email throughout the day. Otherwise, you may end up buried in your inbox! If you are working on a critical project, … Continue reading

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Tips for Using Student Email at SMU

Navigate your email with ease With Office 365, your email is even smarter. Find important messages, communicate confidently, and collaborate with others in real time. Quickly view your important messages Take control of your inbox. People View lets you read … Continue reading

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Email Calendar Availability

Here’s an easy step to send someone your Outlook calendar availability! From the calendar tab, select E-mail Calendar. Select the desired Date Range. In the detail section, select the desired availability options you want to share. Select/deselect the working hours … Continue reading

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Tips for Better Calendar Use in Office 365

Simplify your scheduling A busy day means a complicated calendar. With Office 365, students at SMU can easily set up and manage your meetings–saving you time to get more done. See other people’s calendars Add a team member directly to … Continue reading

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