Category Archives: Microsoft

O365 and “Clutter”

Last summer, Microsoft introduced a new feature for email accounts hosted in Office 365.  The feature, known as Clutter, helps manage your inbox by filtering out the low-priority email.  The email server keeps track of the messages you read and … Continue reading

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Elevating Inside.SMU to SharePoint in the Cloud

As part of OIT’s efforts to improve services across campus, Inside.SMU, our internal collaboration platform, will be moved to Microsoft’s SharePoint in the Cloud service. This change allows us to offer the latest version of SharePoint (the underlying software that ran Inside.SMU) to … Continue reading

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Office 2016 & Window 10 Coming to Campus Computers

Office 2016 available April 1 Office 2016 will be available for all campus Windows and Mac OS computers beginning April 1st. You will find these products available via your computer’s LANDesk software portal (The LANDesk Portal Manager for Windows clients, … Continue reading

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How to remove voice mail transcriptions from Unified Messaging Voice Mail

The new campus voice mail service (Exchange Unified Messaging) has a feature which provides text transcriptions of voice mail messages to the Inbox by default. The accuracy of these text transcriptions may suffer for callers with accents, or poor quality … Continue reading

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Inside.SMU moving to SharePoint Online

OIT is  happy to announce that Inside.SMU, our on-campus collaboration tool, is moving from an onsite Microsoft SharePoint server to a Microsoft-hosted SharePoint in the Cloud service. This upgrades our SharePoint software to the latest version automatically. On top of … Continue reading

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Microsoft ending support for older browsers

Microsoft will soon stop supporting older versions of Internet Explorer and will only continue to support Internet Explorer (IE) 11 and their new Edge web browser. In fact, you may begin receiving prompts to upgrade your version of IE from … Continue reading

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How to record a greeting for a secondary extension in Unified Messaging

Some SMU users have multiple extensions assigned to their personal mailbox for Unified Messaging Voice Mail. The secondary extension could be a department number or resource phone. By default, the same voicemail message will be played for all extensions assigned to a … Continue reading

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How to reset your PIN in the new voicemail system

When enabled for our new voicemail system (Microsoft Exchange Unified Messaging, or UM), you received a notification email with a temporary PIN. This PIN allows you to access to the voicemail system. If you are a new user, you will … Continue reading

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Should You Upgrade to Windows 10?

Windows 10 has been out in the wild for about three months now. A frequent question we get here at OIT is “How is it?” and “Should I upgrade?” In the IT industry, we always like to thoroughly test things … Continue reading

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How do I change my greeting in the new voice mail system?

We have begun migrating faculty and staff to our new voice mail solution, Microsoft Exchange Unified Messaging. A common question is, “How do I record a custom voice mail greeting?” UM offers a few options, including allowing separate greetings for … Continue reading

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