Category Archives: Classroom Support

Improved Classroom Controls Now Available

There is little question that the classroom is the most prominent place on any university campus. With all of the frequent changes in technology utilized in the educational process, our classroom equipment requires constant attention to make and keep SMU … Continue reading

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Remote Control Assistance in the Classroom

Technology plays an vital role in classroom instruction.  When it doesn’t work as expected, it’s not only a tremendous disruption but it can be quite stressful as well.  Knowing that time is of essence, we began planning for a way … Continue reading

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Getting TA’s and Others in Your Canvas Course

The process to put people and classes into Canvas is an automated one; whatever information is in my.SMU is what will be used to populate those users and roles into Canvas. There are several designations in my.smu that help to get people … Continue reading

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The Help Desk is Moving Back to FLW

On May 23, the Help Desk will be relocating from the Hughes-Trigg Student Center back to Fondren Library West.  We are looking forward to providing top-notch support in a beautifully renovated space, and in a convenient, central location on campus. … Continue reading

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Winter Break Brings New Classroom Upgrades to Campus

During the winter break, our Classroom Support team was hard at work to make sure classrooms in need of technology upgrades were ready for the new semester. As semesters go by, heavily used equipment becomes less reliable and older technology … Continue reading

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Where do I go for help?

Over the past 6 months, there have been a large number of changes as we transitioned to Shared Services. Although we are still modifying and improving processes, the main contact channels will remain intact.  This ensures you always know how to get … Continue reading

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New Embedded Support Model Brings Improved Support to Campus

As part of the OE2C initiative this past year, OIT has been working to increase the quality and efficiency of customer service. One method adopted was to make support staff more accessible to the University community. A new structure has … Continue reading

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Early Issues with ExamSoft and El Capitan

Update: ExamSoft announces a new version of SofTest compatible with El Capitan is available now. Update: ExamSoft announces a new version of SofTest supporting El Capitan will be available by the second week of November. El Capitan (OSX 10.11) was recently released to the … Continue reading

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Classroom Support Enhancements

In addition to upgrading the technology equipment in several classrooms, we are also working on a few new processes to provide quicker response to classroom calls as well as keep faculty informed of maintenance issues in their classrooms. Emergency Response: … Continue reading

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Classrooms Get Upgrade Over Summer

During the last few weeks of summer, several classrooms in Dallas Hall have been given a much needed upgrade. Faculty teaching in these rooms will now notice that HDMI is an available source and the black AV box has been … Continue reading

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