Category Archives: Software Updates

CylancePROTECT Protects SMU Campus

CylancePROTECT is an advanced threat protection program that utilizes machine learning and artificial intelligence to categorize files and running processes. Files deemed ‘unsafe’ or ‘abnormal’ are quarantined, while memory exploit attempts are blocked. Unlike traditional antivirus solutions, Cylance does not rely … Continue reading

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Sitecore Upgrade on June 20

On June 20th, we will be upgrading the Sitecore server to version 8.1. Due to the update process, the Sitecore authoring environment, wcmstage.smu.edu/sitecore, will be unavailable for the entire day starting at 7 AM. The public-facing environment of www.smu.edu will … Continue reading

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PaperCut Secure Print Launches February 29

Campus printers will be upgraded to a secure print release environment beginning February 29th. During this process each area across campus will be contacted and notified of a “Go Live” date for this service to be activated. Why PaperCut Secure … Continue reading

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Microsoft ending support for older browsers

Microsoft will soon stop supporting older versions of Internet Explorer and will only continue to support Internet Explorer (IE) 11 and their new Edge web browser. In fact, you may begin receiving prompts to upgrade your version of IE from … Continue reading

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Early Issues with ExamSoft and El Capitan

Update: ExamSoft announces a new version of SofTest compatible with El Capitan is available now. Update: ExamSoft announces a new version of SofTest supporting El Capitan will be available by the second week of November. El Capitan (OSX 10.11) was recently released to the … Continue reading

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Lync Becomes Skype for Business

Beginning July 29, SMU faculty and staff who use Microsoft Lync will notice changes, like new notification tones, as Lync clients are upgraded to Skype for Business. What does this mean for current Lync users? If you use Skype to … Continue reading

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Internet Browser Troubleshooting Tips

The IT Help Desk receives reports daily from individuals having trouble using different websites. These reports seem to be growing more and more frequent, and functionality within websites seems to be impacted with each browser upgrade. The following are some troubleshooting … Continue reading

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Firefox 29 Is Here…and Very Different

You may have already noticed that as of today, your Firefox browser looks a bit different than before. That’s because the Mozilla Foundation has now unleashed the latest version of Firefox – version 29 – to the masses. It’s been … Continue reading

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How to fix common Mavericks problems?

This post by Digital Trends highlights some of the common issues and fixes with Mac OS X Mavericks. Get iPhoto working again in Mavericks Fix the slow Time Machine problem and make it run faster Reinstall Java after upgrading to … Continue reading

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Making Windows 8 Feel Like Windows

By Robert Burkett If you bought a new computer in the last 6 months to a year, it probably came with Windows 8 pre-installed. For those who have been using Windows for any length of time, it’s likely been a … Continue reading

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