Connecting you to the latest training, service information and IT updates for SMU.
Author: Zach Peterson
Zach is an IT Training Specialist at SMU. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.
DocuSign, one of the document and signature management platforms SMU utilizes, recently reported a phishing campaign that attempts to mimic a DocuSign signature required notification e-mail. Here’s what they had to say:
DocuSign has observed a new phishing campaign that began the morning of May 16 (Pacific Time). The email comes from “firstname.lastname@example.org” with the subject “Legal acknowledgement for <person> Document is Ready for Signature” and it contains a link to a malicious, macro-enabled Word document. We suggest you do not open this email, but rather delete it immediately. If you have received the email and opened it, please change your password as soon as possible.
If you have received an e-mail like this, delete it immediately! If you clicked on any links or attachments in the e-mail, reset your SMU password immediately at smu.edu/password and call the IT Help Desk at 214-768-4357.
If you would like to be automatically informed about the latest security updates and alerts for DocuSign, please follow @askdocusign (DocuSign Support) on Twitter, where they will be posting notifications when the Trust Center is updated.
Usually, when you build or buy a computer, you have lots of choices. What processor to use, how much memory you’ll need, et cetera. You also have a choice in operating systems, like MacOS, Linux; or Windows 7, 8, or 10. As Microsoft works to get as many people on their newest OS as possible, your choices may soon become fewer. Continue reading Need to Use Windows 7? Choose Your New Computer Wisely
OIT has received multiple reports from the campus community as well as from Canvas Support regarding suspicious e-mails that appear to be a Google Doc sharing request. The message will contain “…has shared a document on Google Docs with you” or similar verbiage with a ‘email@example.com` or similar cc’d on the email. Continue reading Phishing Alert: Fake Google Docs Share Requests
It is now that time of the semester when things get hectic! This time is filled with even more studying, exams, and sometimes those big projects. As your workload gets busier this time of year, large projects can appear especially daunting.
Today is the day. April 11, 2017 is the day that Microsoft officially ends support for the beleaguered Windows Vista operating system. First released in 2007, mainstream support for Vista ended five years ago. Now, all support has ended and it moves to the big hard drive in the sky. Continue reading Vista’s Out, Creator’s Update is In
CrashPlan Pro has been available for primary SMU-owned computers for faculty and staff since 2013. When hardware or software has failed, CrashPlan has saved many of our community members from losing their critical data. OIT is pleased to report that the new version of CrashPlan Pro will provide the same reliable backup service while simplifying the user interface to make file restoration and management even easier. Continue reading CrashPlan Pro: What to Expect in Version 5
As faculty and staff mailboxes are upgraded to Exchange 2016, you will notice that your webmail client will look drastically different. While the old Outlook Web Access from Exchange 2010 didn’t always work well on different web browsers, the new webmail interface plays nicely with all browsers and has lots of improved features to make managing your e-mail less of a headache.
If you manage or edit a web page within SMU’s Sitecore content management system, you may not know that there is a powerful feature that can be used to collect information from your page’s visitors.
Sitecore Forms allow you to create forms that can be filled out by a visitor to your page. Once submitted, the data can be sent to you via e-mail or placed in a database. Say goodbye to third-party forms that don’t match your site’s design and take visitors away from your pages! Forms can be used to obtain information for a mailing list, collect registrations for an event, or any other use you see fit.
For more information on how to get started creating forms for your Sitecore pages, stop by our wiki to see introductory videos and documentation. Here’s an example of the videos you can take advantage of:
As always, you can also give the IT Help Desk a call at 214-768-4357 if you need a helping hand.
The IT Help Desk has received a few issues recently from faculty and students regarding the Lockdown Browser used for secure testing. The version they have downloaded is either the generic one from Respondus or even from another institution.
SMU has its own specific version of Lockdown Browser that takes you to SMU’s Canvas page automatically. This is the browser you should download to take Lockdown quizzes. You can download it by clicking here.
Once installed, opening this version of the browser will direct you to our Canvas service and allow you to take your secured quizzes. If you have any questions, let us know at firstname.lastname@example.org or 214-768-4357.
Whether you work in an office, a classroom, or a study room, meetings can take up a lot of your time. Video conferencing solutions have been around for many years and have helped make meetings less of a production and more about getting things done.
SMU now offers video conference services to all students, faculty, and staff with Zoom! Instead of having to go to a special room with confusing specialty hardware; anyone with a laptop, smartphone, or tablet can start or join a meeting with anyone in the world. You can also share your computer screen for presentations and chat via text, audio, or video with your attendees.
Getting started is super easy. Just head to smu.edu/zoom and click the log in button! Once there, you can download Zoom’s software to your computer or mobile device and start meeting. If you need any pointers on how to get started, Zoom provides excellent documents and videos to help.
So next time you need to organize a business meeting, study group, or online presentation, give Zoom a try!