Author Archives: Rachel Mulry

About Rachel Mulry


Shared Services Update

It’s been eight weeks since the announcement was made regarding IT Shared Services.  Since that announcement, IT has been working diligently to transition and establish the road map to meet the critical objectives of this new service model. OIT has … Continue reading

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Classroom Support Enhancements

In addition to upgrading the technology equipment in several classrooms, we are also working on a few new processes to provide quicker response to classroom calls as well as keep faculty informed of maintenance issues in their classrooms. Emergency Response: … Continue reading

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A Sneak Peek at New Technology Services

There are several exciting new services that will be available to the SMU Community during this Academic Year.  The following are a few projects that are underway to deliver new technology to the campus community.  Each of these will be … Continue reading

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LyndaCampus Coming Soon

The Office of Information Technology is pleased to announce the expansion of our online training solution.  We will no longer require a checkout license for training as we have purchased  lyndaCampus. lyndaCampus provides academic institutions with unlimited, organization-wide access … Continue reading

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Eduroam Available Throughout Campus

If you will be traveling to other universities this year, be sure to checkout eduroam.  The eduroam wireless network is available at SMU as well as thousands of educational institutions around the world. SMU participates as both a service provider … Continue reading

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New Voicemail System Implementation Begins

Beginning on July 13, OIT will transition the existing campus voicemail system to the new Unified Messaging service.  This new service will deliver voicemail messages straight to your email mailbox.  A speech-to-text transcription will be included in the email message … Continue reading

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Summer 2015: Sneak Peek from OIT

It’s hard to believe the Spring semester is almost over.  Summertime is always a very busy period for OIT as we strive to complete infrastructure projects or finish up new solutions before the Fall semester begins.  Throughout the summer, we … Continue reading

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Microsoft Forefront Replacement Coming this Month!

Microsoft is discontinuing support for and replacing Forefront, our licensed anti-virus application for SMU Windows machines, with a solution called Endpoint Protection.  OIT will begin deploying this replacement product via LanDesk over the next several weeks. About Endpoint Protection Endpoint … Continue reading

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Discover New Features in Microsoft Word (Part 1)

Although I use Word on a daily basis, every now and then I uncover a feature or shortcut I didn’t know existed.  With literally thousands of different features, it’s no surprise that the application offers more than you or I … Continue reading

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Introducing IT Connect

Welcome to IT Connect, the official blog of OIT! We hope you’ll take time to follow our blog for the latest information on SMU’s IT services, tech training, and other news in the world of technology.  Keep an eye out … Continue reading

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