Author Archives: Rachel Mulry

About Rachel Mulry

BF-ITS(UserServ)

New AntiVirus Software Coming Soon

OIT is currently testing a new antivirus application called CylancePROTECT.  Cylance is a robust and powerful application that blocks virus and malware threats before they take hold.  Rather than relying on particular virus definitions, Cylance targets behavioral patterns of threatening applications.  … Continue reading

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O365 and “Clutter”

Last summer, Microsoft introduced a new feature for email accounts hosted in Office 365.  The feature, known as Clutter, helps manage your inbox by filtering out the low-priority email.  The email server keeps track of the messages you read and … Continue reading

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Phishing Alert: Please protect your account information

There was another round of phishing emails today targeting SMU employees. These appeared to come from HR/Payroll pertaining to salary increases. The links in the email directed to an external login page that captured SMU credentials once entered. Please be … Continue reading

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Technology Upgrade Project

Each year, the University sets aside funding to upgrade classroom technology and designated computers.  Historically, these upgrades occur all year long.  OIT will introduce a new process this year to target a majority of these upgrades during the summer months. Although … Continue reading

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Quarterly Service Reports

In January 2016, we posted the first quarterly report by school sharing some of the service reports from the help desk ticketing system.  The first set of reports gave an overview of the types of requests being entered and some … Continue reading

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Appspace Digital Signage to be Upgraded

During the week of April 18, OIT will upgrade the Appspace (formerly Nexus) software that runs the various digital displays on campus.  The upgrade process is quite involved as we will move to new server hardware during the process. There … Continue reading

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Moving from Locker.SMU to Box

Earlier this year, Box was implemented as the new file storage and sharing application for SMU.  It is the replacement solution for Locker which is scheduled to be decommissioned later this summer.  Locker.SMU currently supports three main environments:  bstore (Bulk … Continue reading

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Classroom Technology Upgrades

Classroom Technology is a critical piece of the academic environment.  Over the past year, the AV team has upgraded approximately 50 classrooms primarily during the breaks in between terms.  The team is preparing to upgrade approximately 60 classrooms this summer! … Continue reading

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Microsoft ending support for older browsers

Microsoft will soon stop supporting older versions of Internet Explorer and will only continue to support Internet Explorer (IE) 11 and their new Edge web browser. In fact, you may begin receiving prompts to upgrade your version of IE from … Continue reading

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Where do I go for help?

Over the past 6 months, there have been a large number of changes as we transitioned to Shared Services. Although we are still modifying and improving processes, the main contact channels will remain intact.  This ensures you always know how to get … Continue reading

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