Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.
Although many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on help.smu.edu which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding
As you may know, the University’s CIO Joe Gargiulo has announced his retirement. Joe has served SMU since 1998 in various capacities. He joined the team 19 years ago managing the Y2K efforts and then overseeing the PeopleSoft conversion. He was promoted to the Executive Director of Administrative Computing in 2005 and then later named CIO in 2008. He has lead the Office of Information Technology (OIT) team through a number of organizational changes (most recently the transition to shared services), as well as shepherded many significant projects Continue reading A Farewell to Our CIO Joe Gargiulo
Working closely with the Academic Technology Service Directors and the Academic Technology Council, we have identified approximately 70 rooms to receive classroom technology upgrades this fiscal year. We are currently in the process of scheduling the rooms and finalizing bids with our vendors. The scheduling component will largely determine how many of those roomswe are able to complete over the summer months. SMU classrooms are still in such heavy use during the summer months that it leaves little time for major upgrade work.
Last summer, the Office of Information Technology (OIT) successfully replaced over 800 computers in a few months as part of our annual computer refresh. The OIT Install Team is ramping up for another large-scale installation project targeting approximately 1500 computers! We’re making a few changes to the process to ensure the upgrades go more smoothly this year. Continue reading OIT Ramps Up for Large Computer Refresh in 2017
OIT is currently upgrading our campus email servers to the latest version of Microsoft Exchange. Most of the changes will occur behind the scenes and should have a very little noticeable impact to faculty and staff email service. Faculty and staff will, however, notice a difference when utilizing the web client available at webmail.smu.edu. In addition, the latest version promises to improve the voicemail transcription component offering a more accurate text translation of your voicemail messages. Continue reading Faculty and Staff Email Upgrade to Exchange 2016
Yesterday, the IT Leadership met with various faculty and staff in an open roundtable discussion. We had prepared a PowerPoint presentation outlining where we’ve been and a few strategic items on the horizon. Prior to the event, we decided that we’d much rather facilitate a conversation with the attendees and answer their questions. Of course, we had the presentation to fall back on if there weren’t questions at the IT Roundtable. Fortunately, what resulted was a candid and collaborative discussion taking the full hour and a half! Continue reading IT Roundtable Event: A Great Conversation
This summer, OIT has updated many of the Lyle computer labs. During this update, we enabled all computers in the Lyle computer labs to use the SMU ID number and password for login. When using the machines in the lab, you no longer will use your Lyle account, except for accessing specific research environments.
Another change was the deployment of the new Pay-for-Print system, PaperCut, in the various labs. The labs printing are now using PaperCut to manage student print quotas which is contiguous throughout SMU. The print quota allotted to each student has not changed from the previous year.
Technology plays an vital role in classroom instruction. When it doesn’t work as expected, it’s not only a tremendous disruption but it can be quite stressful as well. Knowing that time is of essence, we began planning for a way to decrease the amount of time a class is interrupted due to technology issues or waiting for help to arrive. Continue reading Remote Control Assistance in the Classroom