CrashPlan Pro Deployment Expanding in 2018

CrashPlan ProCrashplanSMU’s enterprise desktop backup solution, has been available for faculty/staff computers for several years on an opt-in basis.  Employees who wished to enable the backup system were required to install the software from the LANDesk/Ivanti software portal and sign in to trigger the backup process. The Opt-in process will be moving to an automated solution. Continue reading CrashPlan Pro Deployment Expanding in 2018

New Ordering Site for Tech Purchases Coming Soon

shopping cartEach year, several hundred computer orders are processed across campus.  This process involves coordination between the Purchasing department and OIT.  In reviewing the ordering experience as well as the time delays for some orders, we decided to make some major improvements.

Early next month, we will launch a new technology ordering site.  This site will allow you to order computers, tablets, monitors and a few accessories for departmental purchases.  Below are some of the key improvements to the ordering/installation process: Continue reading New Ordering Site for Tech Purchases Coming Soon

Windows 10 Deployed to Classrooms This Summer

Windows 10Windows 10 is already the standard OS for faculty and staff computer deployments.  However, we have maintained Windows 7 as the standard throughout all labs and classrooms this past year to provide a consistent experience for faculty and students in these spaces.  We are no longer able to purchase computer hardware that will run Windows 7.  As a result, all managed computer labs and classroom instructor stations will be upgraded to the latest OS this summer. Continue reading Windows 10 Deployed to Classrooms This Summer

CrashPlan Pro backup solution becomes standard for Windows 7

CrashPlan Pro, CrashplanSMU’s enterprise desktop backup solution, has been available for faculty/staff computers for several years on an opt-in basis.  Employees who wished to enable the backup system were required to install the software from the LANDesk software portal and sign in to trigger the backup process. The Opt-in process will be moving to an automated solution. Continue reading CrashPlan Pro backup solution becomes standard for Windows 7

2018 Classroom Technology Project List

SolsticeOver the past few months, the Academic Technology Council and the Academic Service Directors in each school have gathered project requests to address AV needs in the various classrooms.  The final classroom project list has been selected and the planning phase has officially begun.  The intent is to upgrade 45 rooms this summer–either replacing all the AV gear or simply adding a component to the room.

The following is the list of rooms for this summer: Continue reading 2018 Classroom Technology Project List

OIT Updates Technology in SMU Classrooms Over the Summer

Epson ScreenDuring the summer, the AV team tackled a large number of projects to refresh technology in over 116 classrooms.  The list of items was presented to the Academic Technology Council last spring after gathering input from the Schools on wish list items. Towards the end of the semester, six rooms were added and funding authorized to prototype new technology in conjunction with various pedagogical styles. Continue reading OIT Updates Technology in SMU Classrooms Over the Summer

New Account Request Forms Launched to Improve Onboarding

Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.

New Employee Account Request FormsAlthough many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on help.smu.edu which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding

A Farewell to Our CIO Joe Gargiulo

As you may know, the University’s CIO Joe Gargiulo has announced his retirement. Joe has served SMU since 1998 in various capacities. He joined the team 19 years ago managing the Y2K efforts and then overseeing the PeopleSoft conversion. He was promoted to the Executive Director of Administrative Computing in 2005 and then later named CIO in 2008. He has lead the Office of Information Technology (OIT) team through a number of organizational changes (most recently the transition to shared services), as well as shepherded many significant projects Continue reading A Farewell to Our CIO Joe Gargiulo

Classroom Technology Planning Report for 2017 Now Available

As we began planning for the summer classroom upgrades, we took a more collaborative approach to the planning and design.

  1. Completed a full inventory of all the classrooms including researching the original installation date of the equipment.
  2. Categorized the rooms into three distinct types that would help guide the design of the technology.
  3. Met with each of the Academic Technology Service Directors to obtain a wish list of classroom upgrades and changes.
  4. Identified rooms from the OIT perspective that needed to be addressed based on the number of support calls and maintenance issues.
  5. Reviewed the full list and assigned estimated quotes for each room.
  6. Determined the rooms that could be completed utilizing the $500,000 allocated for Classroom Upgrades for FY18.

Continue reading Classroom Technology Planning Report for 2017 Now Available

Classroom Technology Refreshes with New Collaboration Devices

The Solstice Pod, just one of the new technologies coming to classrooms this summer.

Working closely with the Academic Technology Service Directors and the Academic Technology Council, we have identified approximately 70 rooms to receive classroom technology upgrades this fiscal year.  We are currently in the process of scheduling the rooms and finalizing bids with our vendors.  The scheduling component will largely determine how many of those rooms we are able to complete over the summer months.  SMU classrooms are still in such heavy use during the summer months that it leaves little time for major upgrade work.

There are a few exciting new changes that are included this year. Continue reading Classroom Technology Refreshes with New Collaboration Devices