Author Archives: Rachel Mulry

About Rachel Mulry


IT Roundtable Event: A Great Conversation

Yesterday, the IT Leadership met with various faculty and staff in an open roundtable discussion.  We had prepared a PowerPoint presentation outlining where we’ve been and a few strategic items on the horizon.  Prior to the event, we decided that … Continue reading

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Attention Lyle Students: Lyle Computer Labs Changes

This summer, OIT has updated many of the Lyle computer labs. During this update, we enabled all computers in the Lyle computer labs to use the SMU ID number and password for login.  When using the machines in the lab, you … Continue reading

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Remote Control Assistance in the Classroom

Technology plays an vital role in classroom instruction.  When it doesn’t work as expected, it’s not only a tremendous disruption but it can be quite stressful as well.  Knowing that time is of essence, we began planning for a way … Continue reading

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PaperCut: A New Pay-for-Print Service at SMU

During the summer, OIT stays busy making critical changes, updates, and adding new services in preparation for the new academic year.  One of the changes this summer was the implementation of a new pay-for-print solution.  PaperCut is the new printing … Continue reading

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New AV Event Request Process

The AV team is responsible for supporting classroom equipment as well as campus events.  As each event has unique requirements, a new request form has been developed to help streamline these requests.  The form allows you to select from various … Continue reading

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New AntiVirus Software Coming Soon

OIT is currently testing a new antivirus application called CylancePROTECT.  Cylance is a robust and powerful application that blocks virus and malware threats before they take hold.  Rather than relying on particular virus definitions, Cylance targets behavioral patterns of threatening applications.  … Continue reading

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O365 and “Clutter”

Last summer, Microsoft introduced a new feature for email accounts hosted in Office 365.  The feature, known as Clutter, helps manage your inbox by filtering out the low-priority email.  The email server keeps track of the messages you read and … Continue reading

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Phishing Alert: Please protect your account information

There was another round of phishing emails today targeting SMU employees. These appeared to come from HR/Payroll pertaining to salary increases. The links in the email directed to an external login page that captured SMU credentials once entered. Please be … Continue reading

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Technology Upgrade Project

Each year, the University sets aside funding to upgrade classroom technology and designated computers.  Historically, these upgrades occur all year long.  OIT will introduce a new process this year to target a majority of these upgrades during the summer months. Although … Continue reading

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Quarterly Service Reports

In January 2016, we posted the first quarterly report by school sharing some of the service reports from the help desk ticketing system.  The first set of reports gave an overview of the types of requests being entered and some … Continue reading

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