New Account Request Forms Launched to Improve Onboarding

Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.

New Employee Account Request FormsAlthough many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on help.smu.edu which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding

A Farewell to Our CIO Joe Gargiulo

As you may know, the University’s CIO Joe Gargiulo has announced his retirement. Joe has served SMU since 1998 in various capacities. He joined the team 19 years ago managing the Y2K efforts and then overseeing the PeopleSoft conversion. He was promoted to the Executive Director of Administrative Computing in 2005 and then later named CIO in 2008. He has lead the Office of Information Technology (OIT) team through a number of organizational changes (most recently the transition to shared services), as well as shepherded many significant projects Continue reading A Farewell to Our CIO Joe Gargiulo

Classroom Technology Planning Report for 2017 Now Available

As we began planning for the summer classroom upgrades, we took a more collaborative approach to the planning and design.

  1. Completed a full inventory of all the classrooms including researching the original installation date of the equipment.
  2. Categorized the rooms into three distinct types that would help guide the design of the technology.
  3. Met with each of the Academic Technology Service Directors to obtain a wish list of classroom upgrades and changes.
  4. Identified rooms from the OIT perspective that needed to be addressed based on the number of support calls and maintenance issues.
  5. Reviewed the full list and assigned estimated quotes for each room.
  6. Determined the rooms that could be completed utilizing the $500,000 allocated for Classroom Upgrades for FY18.

Continue reading Classroom Technology Planning Report for 2017 Now Available

Classroom Technology Refreshes with New Collaboration Devices

The Solstice Pod, just one of the new technologies coming to classrooms this summer.

Working closely with the Academic Technology Service Directors and the Academic Technology Council, we have identified approximately 70 rooms to receive classroom technology upgrades this fiscal year.  We are currently in the process of scheduling the rooms and finalizing bids with our vendors.  The scheduling component will largely determine how many of those rooms we are able to complete over the summer months.  SMU classrooms are still in such heavy use during the summer months that it leaves little time for major upgrade work.

There are a few exciting new changes that are included this year. Continue reading Classroom Technology Refreshes with New Collaboration Devices

Desktop Replacement Project to deploy over 700 new computers

Computer RefreshIt’s almost summertime and that means we begin the mass deployment of upgraded computers across campus.  We anticipate replacing anywhere between 700-1,000 computers in the span of approximately 10 weeks.   We made quite a number of changes to improve the desktop replacement process from last year. Continue reading Desktop Replacement Project to deploy over 700 new computers

OIT Ramps Up for Large Computer Refresh in 2017

Computer Refresh Last summer, the Office of Information Technology (OIT) successfully replaced over 800 computers in a few months as part of our annual computer refresh. The OIT Install Team is ramping up for another large-scale installation project targeting approximately 1500 computers! We’re making a few changes to the process to ensure the upgrades go more smoothly this year. Continue reading OIT Ramps Up for Large Computer Refresh in 2017

Faculty and Staff Email Upgrade to Exchange 2016

OIT is currently upgrading our campus email servers to the latest version of Microsoft Exchange.  Most of the changes will occur behind the scenes and should have a very little noticeable impact to faculty and staff email service.  Faculty and staff will, however, notice a difference when utilizing the web client available at webmail.smu.edu.  In addition, the latest version promises to improve the voicemail transcription component offering a more accurate text translation of your voicemail messages. Continue reading Faculty and Staff Email Upgrade to Exchange 2016

IT Roundtable Event: A Great Conversation

Roundtable Discussion with the IT Leaders

Yesterday, the IT Leadership met with various faculty and staff in an open roundtable discussion.  We had prepared a PowerPoint presentation outlining where we’ve been and a few strategic items on the horizon.  Prior to the event, we decided that we’d much rather facilitate a conversation with the attendees and answer their questions.  Of course, we had the presentation to fall back on if there weren’t questions at the IT Roundtable.  Fortunately, what resulted was a candid and collaborative discussion taking the full hour and a half! Continue reading IT Roundtable Event: A Great Conversation

Attention Lyle Students: Lyle Computer Labs Changes

Lyle Computer Labs Require SMU IDThis summer, OIT has updated many of the Lyle computer labs. During this update, we enabled all computers in the Lyle computer labs to use the SMU ID number and password for login.  When using the machines in the lab, you no longer will use your Lyle account, except for accessing specific research environments.

Another change was the deployment of the new Pay-for-Print system, PaperCut, in the various labs. The labs printing are now using PaperCut to manage student print quotas which is contiguous throughout SMU. The print quota allotted to each student has not changed from the previous year.

Remote Control Assistance in the Classroom

Technology plays an vital role in classroom instruction.  When it doesn’t work as expected, it’s not only a tremendous disruption but it can be quite stressful as well.  Knowing that time is of essence, we began planning for a way to decrease the amount of time a class is interrupted due to technology issues or waiting for help to arrive. Continue reading Remote Control Assistance in the Classroom