Author Archives: Ian Aberle

About Ian Aberle

BF-ITS(UserServ)

Jonathan Bull Joins Help Desk Team

The name Jonathan Bull may sound familiar. Jonathan has been part of the Help Desk student team for the past four years. After his completing his Religious Studies degree in May, Jonathan’s time as a student worker was over. We … Continue reading

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SMU Mobile App: It’s SMU in the palm of your hand

SMU is releasing its first official mobile application, SMU Mobile. This new app puts SMU in the palm of your hand. As a student, you can easily access variety of information about the university, including maps, news, grades, and even … Continue reading

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Internet Explorer Patch (08/21/2015)

Microsoft has released an out of band update for Internet Explorer to address a vulnerability that could allow remote code execution if a user views a specially crafted webpage using IE. As a result, all SMU client Windows workstations will … Continue reading

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Verizon Customer Connection Issues

We are receiving reports of Verizon ISP (FiOS, DSL) customers having issues connecting to SMU resources (those currently being reported are: Blackboard, webmail.smu.edu, and my.smu.edu). The OIT Networking Team has worked SMU community members affected by the issue and with our … Continue reading

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Tech Agents Available at Move-In

Students, OIT will have Tech Agents roaming the halls during Move-In to assist with getting you connected. Are you having problems with setting up your email? How about getting connected to the wireless? Need to register your devices, or even setting up the … Continue reading

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Nintendos and the Network

As students arrive on campus, they might find some of their favorite gaming devices not being able to get online. Older Nintendo devices, such as the Nintendo Wii, Nintendo DS, & Nintendo3DS, cannot connect to SMU’s wireless network. OIT’s Networking Specialist Scott Casebere explains. Wireless … Continue reading

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Security Alert: Windows 10 Upgrade Scam

Microsoft is in the process of releasing their new Windows 10 Operating System. The software will be available to download free of charge. Please read carefully! There are several scams circulating around this new release.  The scammers are pretending to be … Continue reading

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The IT Help Desk has Moved.

We’ve Moved. The IT Help Desk has relocated to the main floor of the Hughes-Trigg Student Center for the 2015—2016 school year while the Fondren Library Center is being remodeled. Our summer hours are as follows: Monday through Friday from 8am to 6pm. … Continue reading

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Faculty Media Lab to close during renovations

OIT’s Faculty Media Lab will close on July 23 for the duration of the CUL renovations. The Faculty Media Lab has provided dozens of faculty with a space for multimedia projects, digitizing, and multimedia training. While the space will be closed, … Continue reading

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The IT Help Desk is Moving!

We’re Moving on July 2! In an effort to better serve you during the Fondren Library Center remodel, the IT Help Desk will be relocating to the main floor of the Hughes-Trigg Student Center for the 2015—2016 school year. We … Continue reading

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