How do I change my greeting in the voice mail system?

Exchange Unified Messaging Tips & Tricks
Campus voice mail is provided by Microsoft Exchange Unified Messaging (UM). A common question is, “How do I record a custom voice mail greeting?” UM offers a few options, including allowing separate greetings for when you are away from the office.

Please note: The online option (Outlook/Webmail) is not available for departmental (shared) accounts. These accounts must always be updated by phone. If you cannot recall your PIN, please contact the OIT Help Desk and a temporary PIN will be generated for you.

To change your greeting:

In Microsoft Outlook:

  1. Click File -> Manage Voice Mail, and logon to the web interface.
  2. Click Greetings
  3. Click “Call me to play or record the selected greeting…”
  4. Enter your phone number and click “Call.”
  5. You will receive a call which will allow you to record your greeting.

There are multiple other configuration options available from this screen as well.

In Webmail:

You can get to the same screen above by logging on to webmail.smu.edu/owa.

  1. Click the gear icon -> options.
  2. Click Greetings.
  3. Click “Call me to play or record the selected greeting…”
  4. Enter your phone number and click “Call.”
  5. You will receive a call which will allow you to record your greeting.

Via Phone:

You can also change your greeting by phone.

  1. Call 214-768-8673.
  2. Enter your 5-digit extension and your PIN, and then say “personal options” at the voice prompt.
  3. Press 2 and you can record your new greeting.

The prompts will walk you through these steps when you dial the number.

Updated 07/10/2017: Include updated instructions for the new system.
Print Friendly, PDF & Email

Published by

Sander Hickerson

Sander is the assistant director of Windows Infrastructure at SMU. He began working at SMU in 2007 as a Windows administrator. In addition to managing Windows Server operating systems and applications, his team helps support virtualization, voice and messaging infrastructure, and cloud applications including Microsoft 365, Azure, and Box.