OE2C: Faculty, staff suggestions for continuous improvement needed to sustain savings, efficiencies

OE2C: Faculty, staff suggestions for continuous improvement needed to sustain savings, efficiencies

SMU has begun the next phase in its Operational Excellence for the Second Century (OE2C) project. A new post on the OE2C website describes its mission:

As it charts its own course for the future, SMU will continue to implement initiatives begun over the past year, and will soon establish “continuous improvement” teams to examine other ways – suggested by staff, faculty and students – to improve administrative functions and reallocate funds to the academic mission.

The article also reaffirms that OE2C is still seeking questions, comments and suggestions from faculty and staff members:

Julie Wiksten, associate vice president for Operational Excellence and director of the OE2C Office, said the SMU community should expect even more improvements in the years ahead as her office continues sifting through suggestions/ideas for operational improvements and implementing those that work.

More than 50 ideas submitted by staff, faculty and students are up for consideration, she said, adding that some already have been implemented.

“We have made great progress toward our overall goal of reallocating $25-$35 million from administrative expense to our academic mission,” Wiksten said. “But we still have a long way to go. The OE2C Office exists in part to help keep our focus on making SMU a leader among academic institutions. We welcome the participation and ideas of staff, faculty and students to help make that happen.”

Faculty and staff members can send their input to OE2C through this website form.

> Read the full story at SMU’s Operational Excellence for the Second Century website

November 11, 2015|News, OE2C|

OE2C: President Turner updates campus on next phase

SMU President R. Gerald Turner updated the campus community on the progress of Project SMU: Operational Excellence for the Second Century (OE2C) in an e-mail and video released on Thursday, Oct. 30, 2014:

Today, Project SMU: Operational Excellence for the Second Century (OE2C) is at an important turning point. During the diagnostic phase of the project, we looked deeply into our organization’s data and gathered insights through more than 230 interviews with faculty and staff across campus. Now we are turning our attention to the future with the design phase to make specific plans to improve the way we conduct operations at SMU.

To manage that effort, I’m pleased to announce that Julie Wiksten will be taking on a new role as Associate Vice President for Operational Excellence. Together with project coordinators Bill Detwiler and Julie Forrester, she will oversee the ongoing work of OE2C and make sure that we realize the full savings potential of this project. Read more about her new position and her work at SMU here.

As we close out the diagnostic phase of OE2C and transition to the solutions design phase, I want to share with you a short video that outlines our findings and describes next steps:

Several new items related to our transition to the design phase are now on our website, and I hope you will take time to review them. These include our vision for the ways OE2C initiatives will bolster SMU’s future and a pdf of the slides in the video with some additional details.

We will be moving quickly on our newest initiatives in the weeks to come, so check the OE2C website for updates or subscribe to receive updates as they are posted. We value your input and hope you will continue to provide feedback on specific initiatives and on the project in general via the comments form on the website.

Thank you for your continued support of this initiative. We know it is a challenging and complex undertaking, but one that will greatly strengthen the economic vitality of SMU, significantly support our academic mission and enhance our growing stature as an outstanding academic institution.

> Get the latest updates at smu.edu/OE2C

October 30, 2014|News, OE2C|

Get a sneak preview of SMU’s new Arnold Dining Commons as 2014 summer dining hours kick in

Stock photo of an Open sign in a shop windowWhat’s for lunch? As SMU outlets begin summer hours, the campus community will have an opportunity to experience the new Anita and Truman Arnold Dining Commons before the facility opens for the 2014-15 academic year.

The Arnold Dining Commons opens to the public – including SMU’s summer sport and cheer camps – at lunchtime on Tuesday, May 27. The Commons will accept all forms of payment available at other University dining outlets, including meal plans and Pony Express Cash, during its “soft launch” period from May to August.

Summer operations will be geared toward service for thousands of conference attendees, says Julie Wiksten, associate vice president for campus services. The summer meal service “will be an opportunity for the SMU community to get an advance look at these new facilities and to experience them first-hand during the summer sessions.”

SMU's Anita and Truman Arnold Dining Commons, Spring 2014SMU Dining will introduce The Fresh Food Company at Arnold Dining Commons when students return for the Fall 2014 term. The menu focuses on dishes made to order in front of guests, prepared with fresh ingredients, in an atmosphere reminiscent of an open marketplace. The concept encourages flexibility and creativity in the dining room’s daily offerings, Wiksten says.

Continuing the freshness theme, two campus outlets will receive major upgrades during summer 2014. RFoC at Lee, also known as “Umph,” will close during the summer sessions for an extensive remodeling (including a renovated faculty/staff dining room).

In addition, Mac’s Place in McElvaney Hall, which closed temporarily in March, will reopen in the fall with an upgraded grill, an outdoor entrance with patio seating, and an expanded convenience store.

Some other University food stops will be open for business during limited hours in the 2014 May Term and Summer Sessions. Check the links below for outlets, days and times:

Visit SMU Dining Services online at smudining.com

May 22, 2014|Calendar Highlights, News|

Campus celebrates Veterans Day 2013

SMU Veterans pinVeterans Day 2013 is Monday, Nov. 11, and SMU will honor its military vets in many ways this week:

• SMU’s Maguire Center for Ethics and Public Responsibility will present SMU Veteran lapel pins to all University vets – students, faculty and staff – to recognize their service and identify their membership with the University’s veteran community. The Maguire Center will present pins 11:30 a.m.-1:30 p.m. Monday, Nov. 11 at the Main Quad flagpole. In addition, Ruthie’s Rolling Café will offer free sandwiches to vets wearing their pins.

• The George W. Bush Presidential Library and Museum will offer free admission to all veterans, retirees, active duty, National Guard, Reserve, and Coast Guard service members on Veterans Day. The Museum is open 9 a.m.-5 p.m. on Veterans Day 2013; the offer is good for all tickets sold at the admissions desk that day, but not applicable to tickets sold online. Any service member participating in the free admission offer will be asked to show a form of identification upon purchasing their tickets. For more information, e-mail bush43media@nara.gov.

• The Office of the Provost hosts a luncheon honoring veterans 11:30 a.m.-1 p.m. Thursday, Nov. 14 in the Martha Proctor Mack Grand Ballroom, Umphrey Lee Center. The keynote speaker is U.S. Army Col. Miguel Howe (Ret.), director of the Military Service Initiative in the George W. Bush Presidential Center. Special presentations will also be made by:

  • SMU Provost and Vice President for Academic Affairs Paul Ludden
  • University Chief Information Officer Joe Gargiulo (U.S. Navy 1975-77, U.S. Navy Reserve 1978-80)
  • SMU Chief of Police Richard Shafer (U.S. Air Force 1973-94)
  • SMU Color Guard
  • Associate Vice President for Campus Services Julie Wiksten ’78, ’92
  • Brandon Montgomery ’14, president, U.S. Military Veterans of SMU (U.S. Marine Corps 2005-10)
  • Blake Helm ’14 (M.B.A.), vice president, Cox Veterans in Business (U.S. Army, 2005-12)

• In addition, the Office of the Provost and SMU Military Veterans are collecting holiday toys and care package items during the luncheon. Please bring a new unwrapped toy for the U.S. Marine Corps Reserve’s Toys For Tots program and personal items for active-duty U.S. military service members. Visit the United Service Organizations (USO) website for a list of suggested care package items.

• SMU’s Central University Libraries invite you to view one of DeGolyer Library’s finest collections in digitized form: the Melvin C. Shaffer World War II Photographs. Shaffer’s evocative images depict the indigenous populations and local conditions of North Africa, Italy, Southern France, and Germany from 1943 to 1945. Included are 19 images of Mount Vesuvius that depict the volcano before, during and after its eruption in 1944.

November 8, 2013|Calendar Highlights, News|

ARAMARK to manage SMU facilities operations

Effective May 13, 2011, professional services provider ARAMARK will lead SMU’s Facilities Management and Sustainability operations.

Current FM&S employees are being offered the same or similar positions as part of the ARAMARK facilities services team. Each staff member’s salary and length of service at SMU will be transitioned to ARAMARK. There will be no salary decreases and no interruptions in pay or health benefits.

More information is included in the following statement released today:

Effective today, SMU has made a change in the leadership and management of the Facilities Management and Sustainability (FM&S) team. ARAMARK, a professional services provider well known to the SMU community and an industry leader, will now manage this component of the University’s operations.

Current FM&S employees are being offered the same or similar positions here on campus as part of the ARAMARK facilities services team. Each staff member’s salary and length of service at SMU will be transitioned to ARAMARK. There will be no salary decreases and no interruptions in pay or health benefits. ARAMARK will make every effort to provide employees with a benefits package that is comparable to the SMU plan.

This decision was based on three important considerations, as explained by SMU Vice President for Business and Finance Chris Casey:

Core competencies/organizational effectiveness – SMU’s core mission and competency is in the areas of teaching and research. Engaging with a respected professional service provider is a sensible solution that will allow the University to remain at the forefront of industry best practices and improve services to the campus. It also affords our FM&S employees with enhanced career and staff development opportunities.

Good stewardship – The SMU Board of Trustees has entrusted the administration of the University with the careful and responsible management of all funds, especially during challenging economic times. The University has been charged with managing budgets closely and initiating cost savings wherever possible while continuing to deliver first-rate service. The contract with ARAMARK is expected to result in significant savings to the University.

Proven track record – SMU has a long track record of engaging with professional service providers. Since 1995, the University has contracted with ARAMARK for Dining Services and more recently, for Custodial. During the past 25 years, SMU employees in the SMU Bookstore, Dining Services, Custodial Services, Copy Center and Parking Enforcement have made successful transitions to outside service providers.

Keith Gardner will serve as the Director of FM&S at SMU through ARAMARK. Keith has more than 30 years with ARAMARK in facilities management, most recently in health care. We welcome him to the SMU campus. Julie Wiksten will serve as the SMU contract administrator, just as she does for Dining Services, the Bookstore and other services. Those needing FM&S services should continue to access FM&S employees through their usual channels.

For more information or to ask questions, please e-mail auxiliaryservices@smu.edu.

May 13, 2011|News|
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