Information Technology Services

For the Record: Nov. 7, 2008

Alexa Taylor, Altshuler Learning Enhancement Center, and four current and former SMU students presented a session at the International Dyslexia Association conference in Seattle Nov. 1, 2008. Estee Simpkins, Rachael Russell, Callan Harrison and Matt Tunnell (’07) shared their experiences in being college students with learning disabilities.

Four professors and administrators represented SMU at the 2008 Educause Conference in Orlando, Florida: Anthony Cortese and Dalia Abdel-Hady, Sociology; Paul Toprac, The Guildhall at SMU; and Brad Boeke, Information Technology Services. Educause is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology.

ITS offers information, training for Security Awareness Month

Originally published Oct. 21, 2008.

SMU ITS Information Security logoIn observance of Security Awareness Month, SMU Information Technology Services (ITS) is offering brown-bag information sessions and online training concerning security topics and new services.

The next lunchtime session is scheduled for 12:30-1:30 p.m. Oct. 29 in Room 108, Blanton Student Services Building. ITS personnel will discuss spam, phishing and e-mail security, as well as introduce 4 online services:

  •, a Web-based file storage system
  •, an editable Web content management tool
  •, a journaling system available for official, department and academic uses
  •, an online scheduling tool for resources such as conference, meeting and class rooms

In addition, ITS has created an online tutorial to help users learn more about protecting data and accounts from phishing, spam and other attacks.

Learn more about computer security and Security Awareness Month
Test your security IQ at the ITS Help site

ITS switches to new VPN server

SMU Information Technology Services has established a new Virtual Private Network (VPN) service called, now available for use. The service will be decommissioned on Sept. 29.

Virtual Private Networking (VPN) provides a secure connection to the SMU network through an established DSL or cable modem connection with an outside Internet Service Provider (ISP). The VPN connection provides access to secure SMU network resources such as departmental drives and applications hosted on the campus intranet.

There are two methods for establishing the VPN connection: browser based and client based. Users can link to through their web browsers and log in with their SMU user names and passwords. The traffic within that browser window only will be routed through the VPN connection.

To use the VPN client, download AnyConnect from (log in with your SMU user name and password and click “AnyConnect” in the left navigation). Once a session is established, all traffic will be routed through the secure VPN connection. This client replaces the Windows VPN client and offers the same functionality.

Contact the ITS Help Desk at 8-4357 with any questions on the new service.

Read the details on the VPN migration
Take a brief tutorial on the new VPN solution

By | 2008-09-26T12:22:10+00:00 September 26, 2008|Categories: News|Tags: |

Sound off on IT needs in 2008 Customer Satisfaction Survey

Information Technology Services wants to know if your technology needs are being met – and you can tell them what’s working (and what isn’t) through the department’s 2008 Customer Satisfaction Survey. The feedback ITS gathers now will inform its planning and project schedule for 2008-09.

Past ITS improvements that resulted from survey feedback included larger mailbox quotas and more network drive space, expansion of the University’s wireless capabilities, and implementation of new blogging software – which has made possible redesigns of SMU Forum and the University’s popular Student Adventures site, among others.

The survey takes about 10 minutes and will remain open until April 27. Participants can also register for a chance to win one of ten iTunes gift certificates. For more information, visit the survey site.

By | 2008-04-17T16:01:17+00:00 April 17, 2008|Categories: News, Save the Date|Tags: , |
Load More Posts