Dispute Resolution Professor John Potter offers tips on how to give an effective apology.
Dallas Morning News by Leslie Barker Garcia
Few of us (and that’s being generous) will ever present an Academy Award for best picture. Even fewer will muddle the name on the top-secret card, as Warren Beatty and Faye Dunaway did in Sunday night’s Oscars ceremony.
But we’ve all had plenty of mortifying moments we wish we could take back, or that make us wish we could slink out the door under the red (or shag; we don’t care) carpet. They’re part of life; they’re part of being human. We make mistakes that we can neither erase nor go back in time to do differently.
What we can do is apologize. But we need to do that correctly so we don’t find ourselves apologizing for the apology.